IT Content Developer and Trainer
Vacancy expired!
Client seeks a highly skilled IT Trainer and Content Developer to support ongoing needs of our department, as well as enterprise-wide system-based projects and initiatives. The primary focus includes creating system and associated process-based content for all levels of the organization. It also includes facilitating training sessions that minimize employee resistance and maximize employee understanding and engagement. The work requires expertise in creating graphics, videos, training curriculum, communications, process flows, documentation, and other related materials. This position also requires the ability to quickly learn new applications, processes, and system-based steps in order to effectively create content and other educational materials in a clear format according to user role(s). Further, consultants will partner with the Change Manager, Change Management staff and other business partners to develop and facilitate trainings.
Scope of Work:This individual may be responsible for, but not limited to, the following:• Develop subject matter expertise in specific functional areas to support effective communications, training, and organizational realignment• Create visually clear and impactful business process documentation and demonstrate system functionality to various user levels;• Collaborate with functional subject matter experts to design strategic communications, internal marketing, and training materials• Create quick start guides, job aids and other training materials as needed• Manage stakeholder expectations and encourage positive behaviors in response to operational and organizational change;• Manage multiple priorities simultaneously; Deliver high quality, thoughtful Change Management products with little guidance and within short time frames;• Assess operational and organizations needs through interviews, surveys, and focus groups to identify gaps and align related strategic initiatives to the Client Executives’ objectives and mission;• Design and publish system-based training material utilizing Camtasia, Adobe Captivate and UPK.• Develop organizational metrics to baseline and measure success over time in conjunction with stakeholders;• Establish strong and credible relationship with management and employees to successfully build trust, collaboration and integrity;• Demonstrate experience and knowledge of principles, practices, and systems of organizational design, change management, and organizational development; Skills/Experience Preferred:• At least 3 years of demonstrated system-based content development experience within applications, tools, and business processes.• Demonstrated organizational design, analysis, and employee engagement group facilitation.• Ability to work independently and meet deadlines in a fast-paced environment with multiple and changing priorities.• Strong communication skills at all levels of management• Demonstrated consenscoalition building with stakeholders, management, and employees at all levels in the organization.• Ability to perform analysis and create relevant process mapping and other documentation.• Experience in developing and designing training curriculum, job aides, training material utilizing multimedia tools such as Adobe Captivate, Camtasia, Word, PowerPoint, and other web-based tools.Vacancy expired!