01 Mar
The One Group HQ is looking for a Reservation Agent
Nebraska, Scottsbluff / panhandle , 69361 Scottsbluff / panhandle USA

Vacancy expired!

The Reservationist is primarily responsible for taking reservations and communicating guest inquiries accurately. Call Center Reservationists also follows up with every reservation to ensure that the venue has the information needed to provide absolute delivery of each reservation. Most communication will be handled over the phone although some processes are dealt with via written communication.

RESPONSIBILITIES

Answer incoming calls in a timely manner

Take reservation effectively following TOG’s Standard Operating Procedure

Notes any special request on each reservation and code guests accordingly

Must be familiar with multiple restaurants and specific offerings and services to provide the most

accurate information

Handles guest inquiries and complaints courteously and efficiently within the company policy and

also advise management

Process orders, forms, requests and reports

Must be familiar with all marketing programs

Provide the highest level of customer service at all times

Able to direct calls to appropriate person

Responds professionally to various requests and inquiries by email and phone

Promotes positive guest and employee relations

Duties include, organizing office supplies, checking fax machine, and other duties as assigned

QUALIFICATIONS

High level of computer skills: Open Table, Microsoft Outlook, Word, Excel, Adobe

Recognizes and handles confidential information with a high degree of sensitivity

Ability to set priorities and meet deadlines

Must have the ability to acknowledge, solve problems and coordinate decision in an expedited and efficient manner.

Excellent phones etiquette, speak clearly, have reservation knowledge and the ability to multi task

Good writing, time management, interpersonal, organizational, and communication skills

The ability to work in a fast paced environment and adapting to changes with ease

Good working knowledge of office equipment (i.e. PC, fax, copier)

Professional demeanor a must

Must be able to type at least 50 wpm.

You must be punctual, reliable, and able to work Saturday and Sundays

Must be able to work 30-40 hours per week including Saturdays, Sundays, Holidays and evening shiftsClick Here to Apply

Vacancy expired!


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