The One Group HQ is looking for a Reservation Agent
Vacancy expired!
The Reservationist is primarily responsible for taking reservations and communicating guest inquiries accurately. Call Center Reservationists also follows up with every reservation to ensure that the venue has the information needed to provide absolute delivery of each reservation. Most communication will be handled over the phone although some processes are dealt with via written communication.
RESPONSIBILITIES
Answer incoming calls in a timely manner
Take reservation effectively following TOG’s Standard Operating Procedure
Notes any special request on each reservation and code guests accordingly
Must be familiar with multiple restaurants and specific offerings and services to provide the most
accurate information
Handles guest inquiries and complaints courteously and efficiently within the company policy and
also advise management
Process orders, forms, requests and reports
Must be familiar with all marketing programs
Provide the highest level of customer service at all times
Able to direct calls to appropriate person
Responds professionally to various requests and inquiries by email and phone
Promotes positive guest and employee relations
Duties include, organizing office supplies, checking fax machine, and other duties as assigned
QUALIFICATIONS
High level of computer skills: Open Table, Microsoft Outlook, Word, Excel, Adobe
Recognizes and handles confidential information with a high degree of sensitivity
Ability to set priorities and meet deadlines
Must have the ability to acknowledge, solve problems and coordinate decision in an expedited and efficient manner.
Excellent phones etiquette, speak clearly, have reservation knowledge and the ability to multi task
Good writing, time management, interpersonal, organizational, and communication skills
The ability to work in a fast paced environment and adapting to changes with ease
Good working knowledge of office equipment (i.e. PC, fax, copier)
Professional demeanor a must
Must be able to type at least 50 wpm.
You must be punctual, reliable, and able to work Saturday and Sundays
Must be able to work 30-40 hours per week including Saturdays, Sundays, Holidays and evening shiftsClick Here to Apply
Vacancy expired!