02 Mar
SMS Implementation Architect
Vacancy expired!
- Understand the military health care business and the impact of the ecosystem on its ability to succeed
- Support the organizational change initiatives required to transition the customers operations to the commercial-based SIAM ecosystem model
- Manage the transition and design of the SIAM organization to an operational state, including any required staffing, processes, and strategic direction
- Oversee the technical implementation of systems supporting the SIAM Service Management Practices including Architecture Management.
- Optimize the overall operation of the ecosystem services, managed service providers, and processes to create and increase value for the customer
- Engage with the customer at the enterprise architecture level to strategically align the demand for new technical capabilities and the services provided the ecosystem
- Collaborate with other ecosystem support functions such as Integrated Operations, and the Integrated Service Center to manage the cross-functional processes required for seamless service delivery
- Support the CSI program through identification and implementation of opportunities to improve service performance
- Serve as a main solution developer and technical advisor for the engineering and IT services delivery and management
- Act as the primary point of contact for implementation and configuration of technology in support of the integration model
- Lead the development and definition of a technology vision, solutions and implementation for projects and opportunities within the service environment
- Support business development with scope, goals, deliverables, costs, timescales, plans, dependencies, resource requirements and milestones for potential new business
- Directly support the Program Manager and Deputy to ensure that all SIAM programmatic level responsibilities (e. g., staffing, programmatic deliverables, monthly reporting, ad hoc requests, etc.) are completed in a timely, accurate, and quality manner
- Manage teams with well-defined scope, including directing daily work activities/priorities, people recruitment and development, cost management, and direction-setting within the area of responsibility.
- Manage team and individual performance
- Resolve/monitor customer escalations as appropriate
- Establish and manage relationships with customer subject matter experts and appropriate customer management, with an objective of maintaining and building the business.
- Leader in IT systems implementation and delivery
- Familiarity with MSI and SIAM operations and how delivery interacts
- Lead managed IT infrastructure service transitions
- Familiarity with IT Service Management toolsets such as ServiceNow and Remedy
- Minimum of 3 years relevant work experience in ServiceNow implementation
- Experience implementing ServiceNow ITSM, ITOM, and ITBM modules
- Experience configuring ServiceNow in an MSI/SIAM framework.
- Minimum of 8 years relevant work experience and leadership in IT Architecture
- Experience leading large teams in a matrixed management structure
- Demonstrated experience producing programmatic deliverables
- Demonstrated experience with facets of personnel management
- Experience of performance data analysis of ITIL processes
- Skilled at working collaboratively in a complex environment and driving performance achievement and improvements
- Data-driven mindset of service excellence and customer satisfaction
- Successful teamwork experience and demonstrated leadership abilities
- Understanding of DOD program and risk management practices
- Ability to communicate across communities with exceptional written and oral communications skills, including executive-level presentations
- Leadership experience with diverse, multi-domain, distributed teams and multiple simultaneous projects
- Demonstrated experience managing complex IT infrastructure and developing scalable enterprise technology strategies across multiple platforms
- Understand the military health care business and the impact of the ecosystem on its ability to succeed
- Support the organizational change initiatives required to transition the customers operations to the commercial-based SIAM ecosystem model
- Manage the transition and design of the SIAM organization to an operational state, including any required staffing, processes, and strategic direction
- Oversee the technical implementation of systems supporting the SIAM Service Management Practices including Architecture Management.
- Optimize the overall operation of the ecosystem services, managed service providers, and processes to create and increase value for the customer
- Engage with the customer at the enterprise architecture level to strategically align the demand for new technical capabilities and the services provided the ecosystem
- Collaborate with other ecosystem support functions such as Integrated Operations, and the Integrated Service Center to manage the cross-functional processes required for seamless service delivery
- Support the CSI program through identification and implementation of opportunities to improve service performance
- Serve as a main solution developer and technical advisor for the engineering and IT services delivery and management
- Act as the primary point of contact for implementation and configuration of technology in support of the integration model
- Lead the development and definition of a technology vision, solutions and implementation for projects and opportunities within the service environment
- Support business development with scope, goals, deliverables, costs, timescales, plans, dependencies, resource requirements and milestones for potential new business
- Directly support the Program Manager and Deputy to ensure that all SIAM programmatic level responsibilities (e. g., staffing, programmatic deliverables, monthly reporting, ad hoc requests, etc.) are completed in a timely, accurate, and quality manner
- Manage teams with well-defined scope, including directing daily work activities/priorities, people recruitment and development, cost management, and direction-setting within the area of responsibility.
- Manage team and individual performance
- Resolve/monitor customer escalations as appropriate
- Establish and manage relationships with customer subject matter experts and appropriate customer management, with an objective of maintaining and building the business.
- Leader in IT systems implementation and delivery
- Familiarity with MSI and SIAM operations and how delivery interacts
- Lead managed IT infrastructure service transitions
- Familiarity with IT Service Management toolsets such as ServiceNow and Remedy
- Minimum of 3 years relevant work experience in ServiceNow implementation
- Experience implementing ServiceNow ITSM, ITOM, and ITBM modules
- Experience configuring ServiceNow in an MSI/SIAM framework.
- Minimum of 8 years relevant work experience and leadership in IT Architecture
- Experience leading large teams in a matrixed management structure
- Demonstrated experience producing programmatic deliverables
- Demonstrated experience with facets of personnel management
- Experience of performance data analysis of ITIL processes
- Skilled at working collaboratively in a complex environment and driving performance achievement and improvements
- Data-driven mindset of service excellence and customer satisfaction
- Successful teamwork experience and demonstrated leadership abilities
- Understanding of DOD program and risk management practices
- Ability to communicate across communities with exceptional written and oral communications skills, including executive-level presentations
- Leadership experience with diverse, multi-domain, distributed teams and multiple simultaneous projects
- Demonstrated experience managing complex IT infrastructure and developing scalable enterprise technology strategies across multiple platforms
- Understand the military health care business and the impact of the ecosystem on its ability to succeed
- Support the organizational change initiatives required to transition the customers operations to the commercial-based SIAM ecosystem model
- Manage the transition and design of the SIAM organization to an operational state, including any required staffing, processes, and strategic direction
- Oversee the technical implementation of systems supporting the SIAM Service Management Practices including Architecture Management.
- Optimize the overall operation of the ecosystem services, managed service providers, and processes to create and increase value for the customer
- Engage with the customer at the enterprise architecture level to strategically align the demand for new technical capabilities and the services provided the ecosystem
- Collaborate with other ecosystem support functions such as Integrated Operations, and the Integrated Service Center to manage the cross-functional processes required for seamless service delivery
- Support the CSI program through identification and implementation of opportunities to improve service performance
- Serve as a main solution developer and technical advisor for the engineering and IT services delivery and management
- Act as the primary point of contact for implementation and configuration of technology in support of the integration model
- Lead the development and definition of a technology vision, solutions and implementation for projects and opportunities within the service environment
- Support business development with scope, goals, deliverables, costs, timescales, plans, dependencies, resource requirements and milestones for potential new business
- Directly support the Program Manager and Deputy to ensure that all SIAM programmatic level responsibilities (e. g., staffing, programmatic deliverables, monthly reporting, ad hoc requests, etc.) are completed in a timely, accurate, and quality manner
- Manage teams with well-defined scope, including directing daily work activities/priorities, people recruitment and development, cost management, and direction-setting within the area of responsibility.
- Manage team and individual performance
- Resolve/monitor customer escalations as appropriate
- Establish and manage relationships with customer subject matter experts and appropriate customer management, with an objective of maintaining and building the business.
- Leader in IT systems implementation and delivery
- Familiarity with MSI and SIAM operations and how delivery interacts
- Lead managed IT infrastructure service transitions
- Familiarity with IT Service Management toolsets such as ServiceNow and Remedy
- Minimum of 3 years relevant work experience in ServiceNow implementation
- Experience implementing ServiceNow ITSM, ITOM, and ITBM modules
- Experience configuring ServiceNow in an MSI/SIAM framework.
- Minimum of 8 years relevant work experience and leadership in IT Architecture
- Experience leading large teams in a matrixed management structure
- Demonstrated experience producing programmatic deliverables
- Demonstrated experience with facets of personnel management
- Experience of performance data analysis of ITIL processes
- Skilled at working collaboratively in a complex environment and driving performance achievement and improvements
- Data-driven mindset of service excellence and customer satisfaction
- Successful teamwork experience and demonstrated leadership abilities
- Understanding of DOD program and risk management practices
- Ability to communicate across communities with exceptional written and oral communications skills, including executive-level presentations
- Leadership experience with diverse, multi-domain, distributed teams and multiple simultaneous projects
- Demonstrated experience managing complex IT infrastructure and developing scalable enterprise technology strategies across multiple platforms
- Master's degree in a relevant field and 8 years of progressive experience demonstrating the required proficiency
- Bachelor's degree in a relevant field and 10 years of progressive experience demonstrating the required proficiency.
- ITIL 4 Foundation Certified (Higher ITIL v4 certifications preferred)
- ISC2 CISSP or equivalent
- ServiceNow Certified Implementation Specialist (CIS) in ITSM and ITOM
- Secret Clearance.
- Position is located in San Antonio, TX.
Vacancy expired!