02 Mar
Technical Support Analyst
Massachusetts, Hopkinton , 01748 Hopkinton USA

Our client, a Fortune 500 computer technology company, has an opening for a Technical Support Analyst to work onsite in Hopkinton, MA.This is a first shift (8:00am - 5:00pm) contract position with an initial duration of 6 months and potential to extend well beyond that.

Check out the qualifications below. If you feel that you meet these, please apply online. Let us help you make that next great career decision!

Day to Day:
  • Installs and supports both hardware and software components for user group.
  • Strong working knowledge of Windows 10, MS Outlook, Office 365, Skype for Business, VPN Access, LogMeIn or Remote Desktop
  • Performs preventive maintenance, test and repair of equipment, strong trouble shooting skills for hardware and software
  • For hardware repair, replace hard drives, systems boards, and LCD screens
  • Evaluates system configuration and software to ensure effective use of resources
  • Engages and confers with end users to determine their potential future business software and hardware requirements to achieve business objectives
  • Provides positive customer experience with each customer interaction

Position overview:
  • Responsible for installation and maintenance of routine and moderately complex hardware/software systems while supporting large user groups.
  • Support of mobile devices, software installs and email configuration on mobile devices
  • Installs new and maintains existing hardware / software configuration
  • Assists with maintenance of local area network server systems
  • Applies good knowledge of processes and resources required to perform analytical and technical task on PC systems
  • Must be able to do data backups, OS installs, reimaging, and restoration of data

Must Haves:
  • 3-5 years experience, hardware and software break/fix, Windows10.
  • Must be able to do software installs, data back ups, OS installs, reimaging, understand remote access, vpn, MS Outlook, and Skype.

Hours: 8am to 5pm.

Location: This position is located onsite - Hopkinton, MAThis is a W2 position with Advantage Resourcing. Will not accept resumes from recruiters or agencies.We offer benefits for purchase that include: Medical, Dental, and Vision Insurance as well as an excellent 401k plan.Advantage Reference # 1146948At Advantage Resourcing, our primary objective is to perfectly align the best people with the appropriate jobs. These jobs may be temporary assignments or career positions. We place talented people in a wide variety of jobs working with our client companies in areas such as: engineering, IT, technical, manufacturing, skilled trades, distribution, call centers, clerical, accounting, finance and sales.Our strength is being able to solve our client's workforce needs by matching people that have the right skills, knowledge and motivation to each opportunity. Advantage Resourcing can help you discover the personal and career success you desire.Advantage Resourcing Americas, Inc. is an Equal Opportunity Employer offering employment without regard for race, color, religious creed, national origin, ancestry, gender, marital status, age, sexual orientation, sex, gender identity, disability, veteran status, or other legally protected categories. Advantage Resourcing is a VEVRAA Federal Contractor.

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