02 Mar
Technical Support Engineer - Tier II
North Carolina, Morrisville , 27560 Morrisville USA

Experis is seeking a Tier II Technical Support Engineer to work with our client's customers to resolve technical issues and provide training sessions relating to their proprietary security software.

THIS IS A DIRECT HIRE PERMANENT OPPORTUNITY. Responsibilities Respond daily to customer inquiries in a timely manner. Provide customers with timely resolution of technical issues. Conduct remote sessions to assist customers with the troubleshooting and configuration of their internal technical environment. Work with technical infrastructures to install/configure Exchange and Active Directory; troubleshoot Exchange server; building out Windows Server in new environments; setting up/configuring new domains. Responsible for communicating/explaining technical issues with well-versed technical individuals. May be required to run/write Linux scripts; ability to set up multiple command lines. Ability to communicate in a high-level technical setting with enterprise level organizations. Education/Experience: Bachelor's Degree in Computer Science or Information Technology or equivalent from four-year College or technical school 2-5 years' experience as a system administrator/technical support representative; or equivalent combination of education and experience. Technical skills Knowledge in Microsoft environments (AD, Exchange, Windows servers), Networking (TCP/IP, routing, firewalls) Databases (MSSQL preferred)web servers and applications; storage devices (NetApp, EMC)


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