02 Mar
IT Help Desk Coordinator
Florida, Coralgables , 33155 Coralgables USA

IT Help Desk Coordinator

Coral Gables, FLVaco is working with an innovative managed services organization in Miami, FL with a broad portfolio in enterprise level IT support, cloud data solutions, managed retail technology, and business continuity solutions.Responsibilities:- Coordinate and assign incoming IT tickets to enterprise IT suppor team.- Be in client-facing role and interacting with companies seeking outsourced IT assistance.- Create priority over IT tickets based on service level agreements between our company and our client.- Monitor tickets that are overdue and encourage action to appropriate tickets needing priority.- Document your work and encourage documentation of work completed on IT tickets.- Create reports for all service level work being completed.


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