MOCI Administrator

VOLT is hiring for a MOCI Administrator to work onsite for our customer John Deere located in Cary, NC in a contingent position forecasted for 2 years. The MOCI (Marketing Order Code Information) Administrator will resolve questions, defects and requests from users. This includes the following:

• Coordinating with other team members and groups outside of our team.
• Email (Outlook), ticketing tool (ServiceNow), user requests (SharePoint list), defects (Rally) and phone calls (phone & Skype for Business).
• Record response times and maintain support metrics
• Manage knowledge base for MOCI on SharePoint and in ServiceNow
• Conduct thorough system testing on MOCI functionality as needed\
• Multiple MOCI environments
• Conduct efficient and accurate data loads as needed
• Create reports from various relational databases (HANA, SQL, DB2)
• Schedule and facilitate meetings to review questions from MOCI users with MOCI
• Team using Skype for Business for virtual meetings as well as face to face meetings
• Automated test script maintenance (Selenium)

• Bachelor’s degree or other relevant discipline with relevant work experience.
• Expert at Microsoft Suite (Outlook, Word, PowerPoint, SharePoint)
• Exceptional Excel knowledge and proven experience in the past 6 months including data from multiple databases (tables and views) as well as macros

• Demonstrated SQL experience used weekly in the past 6 months in handling large data sets and relational databases using one or more of DB2, HANA, SQL Server
• Ability to decipher data models, interpret data and analyze results with minimal guidance
• Managing and designing the reporting environment, including data sources, security, and metadata
• Experience performing some coding with macros or other tools to provide reports for Excel, Tableau, QlikView and other reporting tools.