02 Mar
Technical Support Supervisor
New Jersey, Somerset , 08873 Somerset USA

job summary:Overseeing and assessing Parts and Technical Services staff activities and providing them with regular performance-related feedback.Job Duties and Responsibilities:

  • Models a professional attitude in technical support, customer service, shipping, and repair
  • Utilizing technical parts knowledge to help the team asses any customer issues and needs
  • Overseeing and assessing Parts and Technical Services staff activities and providing them with regular performance-related feedback.
  • Strategizing and monitoring daily activities of the technical business operation.
  • Training staff in areas of technical customer service and company policies.
  • Provides the best technical support, customer service (CS), shipping, and repairs
  • Communicates well with other members of the team on all departmental issues
  • In house, manages parts and technical service areas by:
Troubleshooting / Parts replacement recommendationsProvide part numbers / Provide installation informationProvide other information as needed for Beauty customers
  • Manage in house testing and repairs with CS Department
  • Ensure all estimates for the repairs are completed and faxed or e-mailed to the customer
  • Ensure all personnel have the correct status of any repairs
  • Ensure all repairs are completed and the equipment is returned to the customer
  • In the field:
Provide technical support for productsAssist Dealers and end-users with installation and operation of beauty equipmentAssist Dealers with correct parts / part numbers for equipmentWork to troubleshoot and repair products in house and at customer locations as neededExperience in mechanical devicesSome training in electronicsSome training in Personal Computer usage location: Somerset, New Jerseyjob type: Permanentsalary: $65,000 - 75,000 per yearwork hours: 8am to 4pmeducation: High School responsibilities: Manage the technical helpdesk. Manage the parts area including inventory for shipping and repair Track shipping of parts for customers Manage in house testing, repairs, and returns of components Job Duties and Responsibilities:
  • Models a professional attitude in technical support, customer service, shipping, and repair
  • Utilizing technical parts knowledge to help the team asses any customer issues and needs
  • Overseeing and assessing Parts and Technical Services staff activities and providing them with regular performance-related feedback.
  • Strategizing and monitoring daily activities of the technical business operation.
  • Training staff in areas of technical customer service and company policies.
  • Provides the best technical support, customer service (CS), shipping, and repairs
  • Communicates well with other members of the team on all departmental issues
  • In house, manages the parts and technical service areas by:
Troubleshooting / Parts replacement recommendationsProvide part numbers / Provide installation informationProvide other information as needed for customers
  • Manage in house testing and repairs with CS Department
  • Ensure all estimates for the repairs are completed and faxed or e-mailed to the customer
  • Ensure all personnel have the correct status of any repairs
  • Ensure all repairs are completed and the equipment is returned to the customer
  • In the field:
Provide technical support for chairs, units, processorsAssist Dealers and end-users with installation and operation of equipmentAssist Dealers with correct parts / part numbers for equipmentWork to troubleshoot and repair products in house and at customer locations as neededEducate customers on equipment Performs other duties as assigned Educational Requirements: High School Diploma or equivalent Some training in mechanical devices Some training in electronics Hydraulic experience A+ Some training in Personal Computer usage qualifications:
  • Experience level: Manager
  • Minimum 5 years of experience
  • Education: High School
skills:
  • Hydraulics (2 years of experience is preferred)
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.


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