02 Mar
Product Support Specialist III Remote Opportunity - CAD, CAM Preferred
Massachusetts, Homeresidence , 00000 Homeresidence USA

Role: Product Support Specialist Location: Remote Technical Support Role:

  • Respond to support requests via multiple channels by following documented processes and managing those ongoing relationships.
  • Document support interactions in a company-wide case management system.
  • Research, verify, and document product defects.
  • Actively handle personal backlog of support requests.
  • Manage customer and partner expectations by providing timely updates on progress.
Preferred Qualifications:
  • Bachelor degree in Mechanical Engineering, Manufacturing Engineering, Industrial Design, or similar work experience.
  • 3-5 years of industry experience.
  • Experience with CAD tools (Example: Fusion 360, Inventor, Solidworks)
  • Experience with CAM workflows (Example: Fusion 360 CAM, PowerMill, FeatureCAM, HSM, PartMarker, Mastercam)
  • Experience with CNC Programming, Machining, or Machine Setup
  • Experience with FEA/CAE tools (Optional)
  • Strong customer service, troubleshooting, and analytical skills.
  • Excellent written and verbal English communication skills. (Additional language skills are a plus.)
Regards, Praveen Sr Technical Recruiter Tel: Email: Infobahn SoftWorld Inc., San Jose, CA 95131. www.infobahnsw.com

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