02 Mar
Help Desk Manager
Vacancy expired!
Our client in Philadelphia, PA is looking for a Help Desk Manager to join their team. This is a permanent role by way of 6-month contract to hire. This role will be remote during Covid and then will need to sit on site in Philadelphia. Position Description:
- Manage Help Desk staff (6 Help Desk Specialists)
- Providing Support to clients who need technical assistance using company laptops and other tech
- Operating, troubleshooting, Configuring, diagnosing and maintaining a variety of data communications equipment such as switches, firewalls, wireless access points and IP phones
- Identifying and mitigating any potential issues that arise within GSuite and Office365 deployments
- Developing workflows and forms
- Integrating third-party workflow packages and supporting users
- Supporting and documenting processes to help desk support
- Act as hands-on technical resource
- Bachelor's degree in a computer-related field required or equivalent field experience.
- 3+years' experience in a System Administrator role
- 3+years' experience in a Help Desk Manager role
- 2+ years utilizing GSuite for Education
- Experience with Tier Level technical resources in an enterprise Service Desk environment
- Experience managing large Teams. (5+ people)
- Ability effectively communicate technical concepts clearly to non-technical staff and clients
- Advanced experience with cloud applications including, but not limited to Office 365, AzureAD, and AWS
- Experience with the following:
- VMware
- Windows Server Management
- Active Directory and Group Policy experience
Vacancy expired!