Hostel Manager

We are seeking a professional and customer-focused Hostel Manager to oversee operations at two respected Anchorage Hostels.

In this position, you will direct the day-to-day operations and activities at both hostels, one located downtown and one in midtown Anchorage. Your duties will include managing personnel, collecting payments, monitoring budgets, and evaluating hostel performance.

To excel in this role, you must be approachable and detailed-oriented with proven hospitality or management work experience. The ideal candidate will also demonstrate excellent communication and interpersonal skills.

Responsibilities:

Oversee all personnel including receptionists, housekeeping staff and maintenance personnel.

Monitor employee performance and conduct regular evaluations to help improve customer service.

Collect payments and maintain records of budgets, funds, and expenses.

Welcome and register guests once they arrive.

Resolve issues regarding hotel services, amenities, and policies.

Organize activities and assign responsibilities to employees to ensure productivity.

Create and apply a marketing strategy to promote the hostel’s services and amenities.

Coordinate with external parties including suppliers, travel agencies, and Federal, State and Local government officials, as required.

Maintain compliance with all Federal, State and local health and safety requirements.

Partake in financial activities including establishing room rates, setting budgets, and assigning funds to departments.

Prepare financial reports for owner.

Requirements:

Bachelor’s degree in Hospitality, Business Administration or relevant field.

A minimum of 2 years’ experience in hotel management or similar role.

Strong understanding of hotel management best practices and data entry software.

Outstanding interpersonal communication and customer service skills.

Exceptional leadership abilities with great attention to detail.