03 Mar
Business Systems Analyst
Vacancy expired!
- Work with Stakeholders (SMEs, BSAs, Project Management Offices) to support business processes within the organization's enterprise PMOs utilizing and supporting the global project portfolio management (PPM) system, Clarizen.
- Meet with stakeholders to elicit and document requirements, map business processes, develop functional specifications for system features, with the ability to prioritize work efforts
- Create reports and dashboards for portfolio and project management offices
- Provide maintenance for the enterprise project and portfolio management system, Clarizen
- Test systems to execute features and integration
- Apply trouble shooting techniques and Level 3 support for system related issues and know when to involve the vendor where necessary
- Work with Level 1 and Level 2 support teams to provide comprehensive end user support
- Develop knowledge base articles, training materials, and deliver training to end users
- Deep Tableau- desktop and creator experience preferred
- Configuration of Clarizen or similar PPM tool
- Integration of PPM tool with data lake and BI tool such as AWS S3 and Tableau
- Strong documentation and communication skills
- Strong analytical and logical problem-solving skills
- Strong interpersonal relations, written & verbal communication skills
- Ability to adapt to new technologies and rapidly changing environment
- Ability to map, troubleshoot, and optimize interfaces with multiple systems
- Possess and display sound judgment; initiative; flexibility and detail-orientation
- Quick learner of new applications and/or technologies
- Adaptable to changing priorities and direction
- Strong documentation & communication skills with the ability to develop and maintain business and technical documentation
- Ability to interact professionally with all organizational levels
- Excellent problem-solving, organizational, analytical and critical thinking skills
- Competent in handling multiple tasks with attention to detail, and perform duties with minimal supervision
- Organizational and project management skills preferred
- very strong BSA experience, Clarizen admin/configuration experience, and Tableau experience or equivalent.
- 6 years of work experience as a technical business systems analyst with experience configuring and intergrating systems and has been a system admin
- Experience working in complex, matrixed, and global business environments Experience with identifying, integrating, and managing SaaS solutions and external vendors
- Proven expertise in usage of MS Office Suite
- Bachelor's degree required
- Experience with ServiceNow, Clarizen, or similar required.
Vacancy expired!