03 Mar
IT Support Specialist(mobile/tablet)
Tennessee, Nashville , 37211 Nashville USA

Vacancy expired!

Shift:

8am - 5pm, M-F

Skills Required for Position: Customer Service Experience, Pay’s attention to details, Knowledge of mobile devices, Knowledge of Microsoft Suite and use of a ticketing system, Excellent written and spoken communications skills, Problem Solving Skills, and able to meet deadlines.

DescriptionMobile Support job requirements

Responsibilities:
  • Administer the MDM

    (Mobile Device Management) system
  • Provide front-line support for mobile phones/tablets
  • Deploy and maintain mobile applications
  • Research mobile applications for updates and changes
  • Assist users by answering questions as they relate to mobile device use and functionality
  • Test and document mobile apps in field; applying basic diagnostic techniques to identify problems, recommending solutions to correct common failures
  • Work with users to determine their needs and identify potential solutions. Implement solutions and resolve technical support problems in a timely manner.
  • Update ticket management system to communicate amongst team members
  • Monitor data usage and contacting managerial staff regarding overage
  • Enforce and support all standard operating procedures and security policies as defined by the department/company

Qualifications:
  • Troubleshooting/problem solving skills
  • Excellent customer service skills
  • Strong work ethic and professional demeanor

  • Prior experience working with MDMs – a positive although not required
  • Ability to work independently, detailed oriented, and excellent organizational skills
  • Ability to prioritize and multi-task
  • Familiar and experienced with Microsoft Office Suite

Vacancy expired!

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