03 Mar
Helpdesk Specialist III
Maryland, Edgewood , 21040 Edgewood USA

Vacancy expired!

Our HelpDesk Specialist III will provide technical support to U.S. Amry Medical Research Institute of Chemical Defense (USAMRICD) employees regarding technical aspects of assigned products to include networks and servers.

You'll be responsible for the following:
  • Answers specific questions about installation, operation, configuration, customization, and usage of assigned products.
  • Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions to correct common failures.
  • Escalates complex problems to senior level contract support team members.
  • Other duties as assigned.

Must have qualifications:
  • Secret Security clearance (U.S. Citizenship required).
  • It is preferred to have 3 years of experience as a Helpdesk Specialist in multi-server environments customer service experience, or equivalent training and experience.
  • Certifications as stipulated in DoD 8570.01 and DoD 8570.01-M: CompTIA Security+ (CE) and Microsoft Modern Desktop Administrator Associate or equivalent.
  • Knowledge of hardware and/or software products required.
  • Experience in the use of problem management database and help desk system.

COVID-19 considerations: All staff is temporarily working remotely at this time. If required to go on-site, masks and social distancing are required. We are a VEVRAA Federal ContractorWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, or any other characteristic protected by law. https://katmaicorp.com/life-at-katmai/#equalopportunity Preference will be given to Ouzinkie Shareholders, Spouses of Shareholders, and Descendants of Shareholders in accordance with Title 43 U.S. Code 1626(g) and Title 42 U.S. Code 2000e - 2(i). Executive Order 11246, as amended, protects applicants and employees from discrimination based on inquiring about, disclosing, or discussing their compensation or the compensation of other applicants or employees.

Vacancy expired!

Subscribe for new vacancies
Report job