03 Mar
Virginia,
Fairfax
, 22030
Fairfax
USA
Vacancy expired!
JOB TITLE: Desktop Support TechnicianPosition Overview: Perform activities associated with implementation, integration and support of computer systems in mission critical response operations environment. Candidate must be capable of installing standalone computer/simple network additions or network installs, wiring install, or support level efforts augmenting the large LAN/WAN projects.- Perform quality work within deadlines with or without direct supervision.
- Interact professionally with other employees, customers and suppliers.
- Work effectively as a team contributor on all assignments.
- Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Responsibilities:- Workstation: unbox equipment; check inventory; set up/Power on; set up default configuration; install hardware; deploy workstations
- Install OS; test configuration; run diagnostics
- Configure computers and devices for network
- Image computer systems
- Install updates and scripts
- Run diagnostics, repair and test computer equipment/devices
- Act as the first level support for customer technology problems and identify root causes, resolve,
and monitor technology support requests in a timely, effective, and professional manner- Properly escalate and document unresolved queries to the next level of support
- Regularly maintain internal service ticket and time entry information
Qualifications:- Some college or equivalent experience; technical coursework
- Entry level with some prior experience providing technical support in a business environment.
- Handson and practical knowledge of networks and computer systems.
- Excellent oral and written communications skills with customers and peers; tactful and effective
customer communications.- Ability and willingness to evaluate and learn new technologies and apply them effectively.
- Previous position with customer service experience.
Work Environment:This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, scanners, filing cabinets and fax machines. Some local travel may be required.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit, stand, walk, use hands to move fingers, handle or feel and reach with hands and arms. Employee may be required to lift and move up to 20 lbs.Other Duties:This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and activities may change at any time with or without notice.About the CompanyThrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon “next generation” services help us stand out amongst our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at “a job”, but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a “work hard, play hard” environment, seeking the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE
Vacancy expired!
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