Senior End User / Help Desk Support - Contract to Hire

NO SPONSORSHIPSr. End User Help Desk Support6 month contract to hire - 25.00/-30.00/hrLocation: Franklin Park, ILThis is a 6 month contract to hire role. You will work immediately onsite 5 days a week in Franklin Park. 4 people in the group 380 users. Windows 10, SCCM, Desktops, Laptops, Workstation, infrastructure, any Bilingual Spanish is a plus any networking big plusSupports the IT Helpdesk, Printers, Desktops, Laptops and Workstation infrastructure. Responsible for administration and support along with security functions on all end user systems.Performs all PC and workstation installations and repairsUnderstands how to image using PXE boot of windows 10 pcs or has used SCCM for image deployment using already configured jobsFamiliar with Lenovo laptops, HP/Dell DesktopsPerform basic training on the use of standard PC softwareUnderstands how to install applications natively or through the use of SCCM clientManagement of PC, workstation, printer, and plotter hardware inventoryWork as part of a team to share knowledge and expertise with other IT TechniciansExperience of legacy operating systems leveraged by manufacturing tools (Windows 95, DOS, etc.) is a plusExperience with IT end user support in a manufacturing environment a plusExperience with ITIL, ticket management systems, and incident management processes (ITIL Certification a plus)Understanding of CAD design software such as Solidworks / Creo / Autodesk / etc. a plus.Bilingual – Fluent in Spanish a plusMaintenance for laser printers / or label (Zebra) printersBasic understanding of network concepts and troubleshooting proceduresExperience with apple devices like iPhones or iPadsPosition to have 3-5 years hands on experience on Microsoft Windows PC operating systems. Position requires detailed technical administrative experience with hardware, software. Candidate should demonstrate strong ability of troubleshooting, outstanding communication skills. Detail oriented and willing to be in an oncall rotation eventually (24x7x365 - Typically only a couple calls off hours a week). Mobility requirements for walking around large factory floor to assist with IT issues and lift up to 50 lbs.