03 Mar
Network Engineer Advisor
District of Columbia, Washington , 20001 Washington USA

Vacancy expired!

If you are interested, please send an updated WORD resume to Khalaney Barrie at and a good time and number to contact you to discuss the position. POSITION TITLE: Network Engineer Advisor LOCATION: Washington, DC (Remote every other week, on-site at FBI) LENGTH: 6 month contract to hire HOURS: M-F 8am-4pm (Hours may vary) BENEFITS: Medical, Dental, Vision, Life, Disability & 401K REQUIREMENTS: Active Top Secret clearance Job Description: IT Service Management Engineer: ITSM Tools The ITSM Engineer will provide technical support to include Project skills, Operations and Maintenance, Administration, and implementation skills for the ITSM Management tools. The engineer must have a good working knowledge of the ITIL framework and ITSM processes; especially Incident, Change, Request and Problem Management. Skills/Experience: Requires experience with IT Service Management (ITSM) process modules and administering ITSM ticketing tools/Service Desk applications and familiarity with tool operation & maintenance, and application administration.Experience with ITSM Tools key to the job requirement include but not limited to:

  • Service Manager
  • ServiceNow
  • Remedy
  • Cherwell
Also requires experience with the following process modules, components and integrations:
  • Incident Management module
  • Problem Management module
  • Change Management module
  • Release Management module
  • Service Catalog
  • Service Portal
Experience with Cloud computing including but not limited to:
  • Office 365
  • SharePoint
  • Microsoft Teams
  • Personal Cloud Storage [a plus but not required] Trusted End Node Security (TENS) [a plus but not required]
Qualifications:
  • Must have 5-8+ years of directly related experience in ITSM management & analysis and administration of ITSM Processes & Tools
Certifications:
  • ITIL v3 or v4 (preferred) Foundations certification Other vendor & industry recognized certifications are a plus
EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or

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