03 Mar
Computer Operator
Vacancy expired!
- Under minimal or no supervision provides hardware and applications front-line support to AHLTA/CHCS end users, Interacts with network services, software systems engineering and/or applications development to restore service and/or identify core problems, performs system administrative tasks in support of CHCS/AHLTA.
- May act as the primary Site point of contact for AHLTA/CHCS support.
- Simulates or recreates user problems to resolve operating difficulties.
- Responsible for maintaining acceptable levels of customer satisfaction according to defined policies.
- Works with engineers to resolve Tier 2 and Tier 3 support issues.
- Participates in new application rollouts, testing and special projects, as needed.
- Assist end-users (both local and remote) with questions, problems and requests for supported software and hardware computing platforms in person, via phone, or email
- Manage AHLTA/CHCS system accounts and user access levels
- Provide AHLTA/CHCS user assistance (trouble tickets, etc.)
- Manage Desktop Policies
- Diagnose and resolve problems related to PCs, printers, scanners, and other desktop peripherals
- Convey problems to appropriate individual based on established guidelines and procedures. Refers more complex problems to senior IT staff or MHS Help Desk.Participate in team projects that enhance the quality or efficiency of service support
- Assist in special AHLTA/CHCS product-related issues as needed
- Assist in troubleshooting hardware and application software issues identified by AHLTA/CHCS users
- Assist in running CHCS and AHLTA data backups that are required on a regularly scheduled basis
- Provide on-call systems coverage during non-duty hours as required / scheduledOther duties as assigned
- A+
- Security+
- Able to pass a Public Trust Background Check
- High School Diploma or equivalent and four years’ experience in operating medium or large-scale computer systems.
- If assigned a task or functional lead position, 12 months supervising personnel operating computer systems.
- Directly related technical education/training may be substituted based on one month of education/training for one month of general experience not to exceed twelve months. No further substitution of education for experience is permitted.
- Familiarity with AHLTA and CHCS Systems
- Capable of performing Queries via SQL and/or CHCS Cache
- Desktop Support Experience
- Managing user accounts and system access levels
- Prior HIPAA training
Vacancy expired!