Web Support Specialist - County of Sonoma

The County of Sonoma Information Systems Department (ISD) is seeking talented Web Support Specialists to join their team!

Starting salary up to $43.46/hour ($90,706/year), plus a cash allowance of approximately $600/month

The County of Sonoma is looking to fill two positions in the ISD Enterprise Development Division on their Web Team. These positions provide content updates and site maintenance for all departments on the County websites, as well as ongoing support for emergencies on the SoCo Emergency Website. They are responsible for editing web content, including general copy, images, and documents; and providing guidance on content organization and website navigation. The Web Support Specialists interact with customers, on the phone and through email, to diagnose and resolve or escalate problems. They also track, evaluate, and prioritize incoming requests for customer assistance via a ticketing system.

Additionally, Web Support Specialists remediate a variety of document types (Word, PowerPoint, PDF) and webpages for compliance with the Americans with Disabilities Act and Web Content Accessibility Guidelines (WCAG) 2.0. They work with vendor representatives to research and resolve software problems. They also develop and provide training for end users on topics such as usability, content remediation, website editing and accessibility tools, and website standards.

The skills we are looking to bring to our team include:Web content design and copy editing

Experience with HTML 5, CSS3

Web Tools: Adobe Creative Suite, Ektron, Ingeniux, and WordPress web content management systems. Experience with SharePoint is a plus

Familiarity with service / ticket tracking systems

Strong analytical, planning, time management, problem solving, and organizational skills

Strong customer service and communication skills

Ability to handle multiple urgent requests and effectively manage workload

Willingness to learn and adapt as web technology and standards change

Fluency in Spanish is a plusWhat We Offer

Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to excellent benefits including:An annual Staff Development/Wellness Benefit allowance up to $500 and ongoing education/training opportunities

Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year

Significant portion of health care premiums paid by the County and access to several health plan options

County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits

Retirement fully integrated with Social Security

May be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment

Eligibility for a salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary rangeFollowing current Public Health Orders and department needs, these positions may initially work both remote as well as on-site, transitioning to full-time on-site when required and allowed.

Please note: This position will be required to have access to secure department facilities and/or view data or work with information systems for these departments. This requires that a more extensive “Security Clearance” be performed, after hire, by the Sonoma County Sheriff's Office. Successful completion of the probationary period will be contingent upon passing the security clearance, which includes a Live Scan fingerprint based check of California Department of Justice (DOJ) and Federal Bureau of Investigations (FBI) criminal records. If you are offered a position which requires a security clearance, the job offer letter will clearly specify this as a condition of the probationary period.

Salary is negotiable and benefits described herein do not represent a contract and may be changed without notice. For more information, including minimum qualifications, & to apply, visit, www.yourpath2sonomacounty.org or call 707-565-2331. EOE Apply by 3/15/21