03 Mar
Front Desk Associate
Vacancy expired!
Job Title: Front Office Assistant
Department: OperationsReports to: Practice Manager/Regional ManagerStatus: Non-Exempt
Major Responsibilities/Activities:
- Welcome patients and visitors to the office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members.
- Schedule/confirm appointments ensuring patient satisfaction, provider time and most effective use of rooms.
- Verify insurance coverage.
- Endeavors to keep patients on schedule by reminding provider of service delays.
- Maintain front office area is neat and orderly.
- Assists patients with insurance and billing questions.
- Prepare financial treatment plans and present to patients.
- Complete daily checklist on time and accurately.
- Check out patients upon appointment completion. Schedule for future appointments and inquire about any overdue charges. Answer any questions patients have.
- Perform general office duties, such as document preparation, scanning, faxing, mailing, and filing.
- Prepare daily check deposit (if applicable).
- Assist with protocol documentation as needed.
- Help maintain inventory supplies; notify Practice Manager when running low.
- Participates in the medical office emergency routine when required. Summons ambulance or EMS or assists other staff members as needed.
- Navigate software without assistance.
- Must always represent the practice in a professional, pleasant, and cooperative manner.
- Maintain regular attendance and adhere to assigned work schedules and office policies.
- Must be flexible.
- Must excel in forward thinking in order to anticipate the needs of the patient and our dental team.
- May be required to travel between office locations. Must be insurable by the company’s insurance.
- Performs other related duties as necessary or assigned by management.
Minimum Requirements:
- Working knowledge of dental terminology and practices.
- Must be comfortable in a fast paced, quickly changing environment.
- Strong organization, interpersonal and communication skills are essential.
- Comfortable interacting with the general public.
- Occasional weekend or evening hours may be required.
- As a condition of employment, qualified applicants will be subject to a background check, including criminal history, driving history and character references.
Experience and Education:
- High School Diploma or equivalent
- CPR Certification
- Minimum one to three (1-3) years of relevant experience, preferably in a dental office.
Physical Requirements:
- Ability to sit, stand and walk for extended periods of time.
- Ability to lift up to 25 pounds.
- Excellent speaking and listening skills, requiring the perception of speech.
- Must have high finger dexterity to perform duties involving work on the computer.
Equipment Used:
- General office equipment (e.g. computer).
Job Type: Full-time
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
- Computer Skills: 1 year (Preferred)
Work Location:
- One location
Work Remotely:
- No
Vacancy expired!