Technical Account Manager

Technical Account ManagerJob Description:The primary goal of each TAM-E is to ensure that customers can successfully use Fortify on Demand services and that they renew their Fortify on Demand contracts. The TAM-E is responsible for ensuring that customers understand static and dynamic vulnerabilities, and help customers integrate their environments with the Fortify on Demand service. In addition, the TAM-E will be responsible for creating training material, both internal and external.The TAM-E job is driven by the individual requests of the Fortify on Demand customer. The daily activities of a TAM-E should be easily categorized within the following outline of responsibilities:

• Ensure customers are successful using the Fortify on Demand portal.
• Respond to activity in FoD Help Center channels
• Submit bug reports to the various internal development teams for portal and tool issues
• Troubleshooting translation issues, build server integrations, and VPN connection issues
• Delivers learning solutions to an individual contributor and first level management audience to engage the learner, encourage participation, and produce desired outcomes.
• Participates in the creation of instructional and delivery methods using various learning solutions and technologies.

• 1-3 years customer-facing experience
• Experience in Application Security or DevOps is strongly preferred
• First level university degree; advanced university degree preferred or equivalent experience
• 1-3 years in a training delivery role desirable

• Customer focused service or sales experience preferred.
• Good planning, communication, change management, and cultural awareness skills, including financial and global business acumen.
• A comfortable understanding of multiple web-related technologies is required. It is not expected that you will be familiar with all of these examples, but it is expected you will be knowledgeable in several of them or similar topics.
• Examples include networking fundamentals, web servers (e.g., IIS, Apache), .NET, Java, DNS, APIs (web services, REST services), encrypted communication (e.g., TLS, SSL), fundamentals of web architecture, and the use of tools for troubleshooting such as Fiddler or WireShark.
• Ability to quickly learn new systems, platforms, and understand how these affect customers.
• A working knowledge of application security or the DevOps work-cycle is strongly preferred.