05 Mar
End User Support Technician
Vacancy expired!
Hi, This is Srikanth from Techno-Comp Inc. We have a job opening with our direct client for position
End User Support Technician @ Atlanta, GA. If you would be interested in applying for the below position. Please find the job details below: Job Details:Job Title: End User Support TechnicianDuration: Long TermLocation: Atlanta, GA Interview: Telephonic & F2F/Skype Description:As an End User Support technician, working assigned incidents, requests and meeting service level agreements will be required. Provide Remote management support for windows, macs and mobile devices. Troubleshooting network connectivity and end points issues. Must Have Skills:- 3-5+ Years of End User Support Experience
- Support Windows, Macs and Mobile Devices in Corporate environment
- ITSM / Service Now fundamental understanding
- MDM (Mobile Device Management) is used to manage mobile devices, so some level of exposure to MDM is needed
- Troubleshooting network connectivity and end points issues.
- Network and remote access experience at End User level
- SAP experience a plus
- Working knowledge of fundamental End User Support metrics and KPI's for performance measurements
- Excellent customer service skills face to face, by phone, chat or email
Vacancy expired!