05 Mar
IT Operation and Change Management
Vacancy expired!
IT Operations Location: Atlanta, GA Duration: Permanent Applicants must be able to work without requiring any current or future sponsorship To apply directly email your resume to Kailey Harvell at Job Duties:
- Provide full life cycle support of applications, servers, storage assets, and other related equipment
- Provision and support end-user computing for business, back office, call center, and field agents
- Gather, analyze, store and share knowledge and information, improving efficiency by reducing the need to rediscover knowledge.
- Ensure knowledge base is accessible to employees to drive transparency and self-service
- Maintain information about configuration items required to deliver an IT service, including their relationships
- Define best practices and guiding principles for configuration management.
- Maintain documentation across functional areas, including data management, knowledge and training, scheduling, security, etc.
- Gather functional requirements and translate them into technical requirements
- Maintain company standards and assist with inventory management for both software and hardware assets
- Maintain license counts and compliance for all tools including ERP and associated applications.
- Performs IT administrative functions
- BS in Computer Science, Information Technology or equivalent experience
- 3+ years' experience maintaining IT infrastructure in a software development environment
- Strong knowledge of systems, software, hardware, and networking protocols
- Demonstrate a strong focus on security
- Experience with Cloud Platforms (Azure) & cloud SaaS applications
- Able to comprehend new information in a dynamic environment
- Knowledge of Linux and Windows operating systems, file system structure and troubleshooting techniques.
- Experience with Apache, IIS, NGINX, MS SQL, PostgreSQL, MySQL is preferred
- General knowledge of ITIL concepts and processes and eagerness to learn new IT-related skills
- Knowledge of Scaled Agile techniques and methodology, including technology product management and platform management team structures and escalation paths
- Effective at collaboration and working on a team
- High-level of attention to detail and be a self-starter with ability to work independently, multi-task and adjust to shifting priorities
Vacancy expired!