05 Mar
South Carolina,
Columbia
, 29201
Columbia
USA
Vacancy expired!
JOB PURPOSEThe Deputy Director of Information Technology (IT) Applications Operations reports directly to the Director of IT and is responsible for overseeing the development, management and support of critical Judicial Branch software applications in alignment with departmental strategic vision, mission and goals. Plans, creates, implements, manages, and monitors IT application operational policies, procedures, guidelines, and designs to ensure consistency and compliance with relevant software development, security standards, and legislative mandates.JOB DUTIESDevelops and implements goals, objectives, training programs, policies, procedures and standards. The scope of the teams this position is responsible for supervising consist of, but is not limited to, the full range of activities in the software development life cycle; project management and execution; call center support; application training programs; contract management; and budget planning. The scope of programs served by the IT Applications team includes, but is not limited to, the unified Court Case Management System (CMS); Court Jury Management System (JMS); eFiling systems; Attorney Information Systems (AIS); Appellate Case Management System (ACMS) for Supreme Court and Court of Appeals; ACMS eFiling; Court Reporter Tracking; and Bar Admissions Tracking.Plans, organizes, and manages work assignments of operational functions. Develops, implements and monitors work objectives to achieve strategic initiatives. Provides project oversight and guidance to team members managing projects to ensure successful project completion occurs on time and on budget.Management activities consist of providing direction and guidance to the IT Application Team members, establishing priorities, organizing application-related projects, and driving the execution of strategic initiatives and tactical road maps established by the Director of IT and program leadership.Assists the Director of IT to develop, plan, evaluate and implement strategic initiatives of the courts. Responsible for assisting in the oversight of day-to-day operations of staff to ensure the uninterrupted delivery of systems and services to internal employees and external customers, which includes more than 100 SCJB applications.Advises on Application Operations regarding policy issues, application security, programs and projects to meet operational requirements; advises on and assists in identifying, articulating and implementing policies, programs and projects; assists the Director of IT in maintaining effective working relationships and productive lines of communication with County and State agencies.Plans, monitors, directs and oversees the daily tasks and activities of the IT Applications staff members. Ensures that the IT Application staff members have defined training and development plans to promote growth and retain highly-skilled application/software technicians.Establishes and monitors service level agreements (SLA) for key systems and services provided by the IT Applications team to ensure availability of unified resources statewide. Defines and implements key process indicators to measure the effectiveness of IT Applications and support team processes, systems, and service levels.Reviews the IT Applications department budget, contracts and procedures to identify opportunities for cost avoidance and/or savings. Assists in the preparation of and the administration of budgets, budget recommendations, and monitors assigned budget expenditures.Monitors the development, quality assurance, deployment, and support teams to resolve day-today resolution of technical and applications issues. Develops and manages the department's application training software programs/platform to educate customers on unified court applications that are deployed and supported statewide.Responsible for supervising the Applications Development Manager, Applications Administration Manager and Application Support Manager to ensure strategic program direction and compliance with organizational policies and procedures established by the Director of IT and program leadership.Develop and implement a succession plan for the IT Applications Operations managers and staff. Coach, mentor, develop, and nurture staff with the potential to fill key business leadership roles within the Judicial Branch. Communicates job requirements and manages employee performance. Performs all other duties as assigned.MINIMUM TRAINING AND EXPERIENCEA Bachelor's Degree in computer science, technology management, or a related field with at least eight (8) years of IT application development-related experience. Five (5) years of management experience that consists of staff and the delivery of IT-related projects. Related experience may be substituted for the Bachelor's degree on a year-for-year basis.PREFERRED QUALIFICATIONSExperience in Microsoft.NET framework, C#. web services, SQL programming (SQL Server Database). Experience in user interface (UI) development using .NET technologies, JavaScript, web services, HTML5, XML. Knowledge of database design and table relations. Experience with cloud services (AWS and Azure). Experience with Case Management Systems, Jury Management Systems and e-Filing systems. Working knowledge of court operations at the magistrate and/or circuit court level. Experience with Web and App development tools.Experience in product development life cycle, design, development, application testing procedures, quality assurance, product deployment procedures, web development, and the delivery of enterprise applications statewide.KNOWLEDGE, SKILLS AND ABILITIESKnowledge of management principles. Knowledge of Judicial Branch operations. Knowledge of local, state, and federal laws and regulations relevant to program areas of information technology. Knowledge of leadership principles and how to effectively interact with various types of leadership styles. Knowledge of multiple software development lifecycle methodologies including agile principles. Knowledge of change management, software testing procedures, application release processes and automation tools. Knowledge of project management processes and tools. Knowledge of database design, multiple database platforms and table relationships. Knowledge of e-commerce services. Knowledge of strategic planning, project management, budget management, and human resources.Strong management and organizational skills. Skilled in developing plans and setting objectives that support an overall business strategy. Skilled in identifying problems, evaluating possible options, and implementing solutions. Skilled in working collaboratively and cooperatively with diverse groups. Ability to manage a team composed of analyst/programmers, web developers, project and training management staff, Call Center support staff and contractors. Ability to utilize project development methodology tools, perform cost/pricing analysis on hosted client services. Ability to establish long-term and short-term goals and objectives. Ability to plan, assign and evaluate.GUIDELINES AND SUPERVISIONThe Deputy Director of Information Technology (IT) Application Operations must exercise sound judgment and discretion at all times and be able to work with minimal supervision. The incumbent is also expected to make independent decisions and collaborate with the executive management team to meet agency needs, goals, and industry best practices. Must be able to work in an autonomous environment with excellent leadership and supervisory skills while using individual discretion in the interpretation and application of information technology policies, practices, and procedures. Incumbent is expected to advise the Director of IT and senior management of any problems, concerns or recommendations regarding issues.POSITION FACTORSDuring an emergency or disaster event, this position is classified as essential personnel.
Vacancy expired!
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