06 Mar
Technical Support Engineer
Tennessee, Nashville , 37201 Nashville USA

Vacancy expired!

Job Description

Technical Support Engineer
  • provide technical support for clients using Microsoft Intune and the broader Enterprise Mobility + Security suite of products.
  • deliver excellent customer service
  • manage relationships with multiple stakeholders, both technical and non-technical.
Key Activities will include:
  • Remote and on-site technical support for Microsoft Intune environments
  • Phone and email support to resolve technical queries and complex technical issues
  • Support Windows 10, macOS, iOS and Android on Intune
  • Develop knowledge base articles and other materials to streamline the support process
  • Work with stakeholders to provide on-going improvements to systems and processes
Experience with the following IT systems is desired:
  • Intune, Azure AD, MFA, Application Protection Policies, Conditional Access
  • Microsoft applications (Office, Outlook, Teams, )
  • Support for Windows 10, macOS, iOS and Android operating systems
  • Autopilot, Apple Business Manager and Android Enterprise
Candidates should have:
  • Minimum 2 years experience supporting devices on Microsoft Intune
  • Ability to work remotely with minimal supervision
  • Excellent verbal and written communication skills
  • Excellent documentation and timekeeping skills
This is a full-time role, working remotely initially and with a mix of office, client site and remote working in the long term.

Vacancy expired!


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