06 Mar
Incident Manager
Vacancy expired!
- Ability to articulate service management issues in plain language based on audience
- Ability to build relationships and become a trusted advisor to IT and business partners Delivery of high-quality presentations Demonstrated ability to identify, collect and analyze data to improve performance in one or more process areas
- Prior experience using ServiceNow and Jira
- Proven written and oral communication skills
- Proven organization and time management skills
- Proven analytical and problem-solving skills
- Proven project management skills Ability to work effectively on a team and individually
- Shows flexibility and attention to details Strong desire for continuous improvement Ability to influence without direct authority
- 2 years of experience as an Incident Manager required, covering regular and major incident management Prior experience in governing an incident management process in a multi-vendor environment
- 2 years of leadership or management experience preferred
- 5+ years of experience with IT service delivery management in a multi-vendor, large complex environment
- Demonstrated ability to translate ITIL principles into practice ITIL certification is preferred
Vacancy expired!