Product Support Specialist III Remote Opportunity - CAD, CAM Preferred

Role: Product Support Specialist Location: Remote Technical Support Role:

• Respond to support requests via multiple channels by following documented processes and managing those ongoing relationships.
• Document support interactions in a company-wide case management system.
• Research, verify, and document product defects.
• Actively handle personal backlog of support requests.
• Manage customer and partner expectations by providing timely updates on progress.

• Bachelor degree in Mechanical Engineering, Manufacturing Engineering, Industrial Design, or similar work experience.
• 3-5 years of industry experience.
• Experience with CAD tools (Example: Fusion 360, Inventor, Solidworks)
• Experience with CAM workflows (Example: Fusion 360 CAM, PowerMill, FeatureCAM, HSM, PartMarker, Mastercam)
• Experience with CNC Programming, Machining, or Machine Setup
• Experience with FEA/CAE tools (Optional)
• Strong customer service, troubleshooting, and analytical skills.
• Excellent written and verbal English communication skills. (Additional language skills are a plus.)