07 Mar
Business Analyst 3 (Change Management)
Vacancy expired!
- Serve as a technical expert in change management processes; provide information and recommendations to project and leadership teams on change management:
- Develop / draft and recommend new or revised change management processes, procedures and/or workflows to meet / address customer / end-user requirements.
- Work to facilitate success on BTO projects and project initiatives by assisting Organization managers in developing and implementing Organization management-approved change plans and materials in the areas of sponsorship, training, communication, guidance, resistance management and change management.
- Assist Organization management in planning and carrying out the change management activities including resolving most problems, coordinating the work with others, identifying and recommending the methodology to be taken and training the trainers if appropriate / requested.
- Assist management with development, and implementation, of management-approved change plans and strategies through various feedback loops or measurements.
- Monitor effectiveness of change plans and strategies, recommending improvements for management consideration to gain maximum benefit. Alert stakeholders, including the appropriate Organization manager, of any risks that may negatively impact project scope, schedule or value delivery; provide mitigation recommendations for Organization manager / personnel review and acceptance; implement Organization management-approved actions.
- Collaborate with other CM Specialists to share best practices, provide assistance on critical needs, and coordinate on BTO sponsored initiatives. Assess change adoption and saturation within populations impacted by BTO sponsored projects, and make appropriate recommendations to project teams, sponsors and stakeholders.
- Promote, assist and support seamless organizational change across departmental boundaries as requested.
- Promote sound change management methodology and serve as a change management resource and subject matter expert to BTO leadership and BTO supported project teams.
- Assist with the development, maintenance, and improvements of change management toolkits (e.g. deliverables, templates, techniques) that are simple, effective and designed for different audiences.
- Draft and recommend formats for a variety of training courses, including recommending the emphasis to be placed upon each segment according to organizational need and standards. Research the information necessary to develop and draft training manuals and materials.
- Draft and recommend methods to assess trainee progress in business process-related training, as well as for continuing education for management consideration; assist with implementation of management-approved methods / recommendations.
- Maintain regular and consistent communication regarding project / assignment status and concerns, with appropriate parties, including the Organization manager, project manager, stakeholders, project team, etc. This may include creating / drafting a project SharePoint site for project documentation, coordination and tracking.
- Participate in change management / informational presentations and/or sessions with a variety of employees ranging from line workers to executives, in both small and large groups, in order to promote buy-in and change satisfaction.
- Support and facilitate the BTO-defined change management deliverables such as stakeholder analyses, engagement and communications plans, training plans, change impact assessments, change readiness and adoption assessments, and resistance plans.
- Support Requirements Development:
- Conduct interviews and facilitate workshops to elicit solution requirements;
- Research, analyze, model and organize information for developing requirements;
- Decompose high-level information into details and abstract up from low-level information to distinguish between solution ideas and application needs;
- Facilitate requirements validation sessions, identify gaps and present findings;
- Resolve requirement conflicts between stakeholders;
- Research, document, and validate current and future state processes and designs (functional and technical);
- Help define approach, alternatives, and decision framework for alternative solutions analyses;
- Help define and execute business analysis approaches.
- Take a pro-active stance on risk management associated with change adoption including:
- Anticipate, analyze and identify areas of risk and obtain appropriate guidance from Organization manager;
- Track, monitor and facilitate resolution of issues and risks identified within the projects;
- Support or maintain change adoption logs;
- Facilitate and draft project closeout activities and documentation such as “lessons-learned”, for appropriate Organization management review and approval / acceptance.
- Support and facilitate the following functions:
- Written and verbal sponsor communication;
- Project team communications;
- Inter-project team communications and coordination;
- Team meeting and sponsor meeting management.
- As requested by Organization management, facilitate the successful transition of change management work for a project or program of projects to another change manager or project manager including any training, documentation, or meeting coordination required to bring the new change manager fully up to speed on all critical aspects of the work and introduce them to executive sponsors and key stakeholders.
- A degree in Business Administration, Business Management, Accounting, Computer Science, Organizational Development (or closely related field) is preferred:
- With an applicable Bachelor’s degree, 8 years of experience is required.
- With an applicable Associates degree, 10 years of experience is required.
- Without an applicable degree, 12 years of experience is required.
- Experience should be consistent with the specific requirements of business analysis and progressively more technical in nature.
- Direct work experience and knowledge of change management principles and methodologies with a solid understanding of how people go through a change and the change process, including demonstrated experience in leading and providing Change Management programmatic set-up support to organizations.
- 7 years’ experience with project and change management approaches, tools and phases of the project lifecycle.
- 7 years’ experience facilitating group process design/requirements gathering sessions in a business environment.
- Intermediate proficiency in Visio (flowcharts), MS Project, Access, and SharePoint.
- Change Management Professional designation such as a Certified Change Management Certification (CCMC).
- 2 years’ experience with the Prosci methodology for Change Management.
- 2 years’ experience developing and delivering in-person trainings.
- Familiarity with Project Management methodologies such as Project Management Body of Knowledge (PMBOK) and Lean Agile.
Vacancy expired!