07 Mar
Virginia,
Chantilly
, 20151
Chantilly
USA
Vacancy expired!
Business Group Highlights DefenseThe Defense group supports the Department of Defense (DoD) mission to keep our homeland and its citizens safe. We provide solutions to improve the Nation's defense by providing software, systems engineering, IT, training and logistics and fleet management solutions. ResponsibilitiesChief Experience Officer that can evaluate business practices, methods and strategies to improve customer interactions and satisfaction with the overall technology and/or service offerings. Promotes the overall impression of and trust in a company and service offerings.Preferred location is Chantilly, VA, if not San Antonio. Eventually will sit on site at a Perspecta location.The Air Force team is actively seeking an individual to provide subject matter expertise within our EITaaS team with a focus on improving user experiences during a digital transformation. Preferred individual would have been directly involved in a large scale commercial transformation effort with document results of improvement at the user level. This role is expected to not only lead the effort for the program but also interface directly with corporate level executive efforts to drive user improvements internally within the enterprise and externally with our customers in other engagements. Specific duties:- Interfaces with a team of architects and engineers dedicated to improving user experience
- Emphasizing to employees and internal teams the importance of understanding user needs, personas, and their motivations, the ease of their encounters and their takeawaysfrom their service experiences
- Fostering an understanding throughout the program of the design, delivery, user feedback, and continuous improvement focused on improving the user experience with the services offered
- Works closely with marketing communications to develop and launch campaigns that help improve customer satisfaction, loyalty and brand image of the service offerings
- Advocates for user needs in the development and deployment of projects and strategies throughout the organization
- Incorporates use of performance metrics and overall customer sentiment at the strategic and tactical levels.
QualificationsRequires 12 to 15 years with BS/BA or 10 to 13 years with MS/MA or 7 to 9 years with Ph.D.Required Experience:Successfully led the development of an end user experience strategy, implemented firm metrics and collection methods, and drove continuous improvement to yield positive outcomes.Strong leadership and communication skills to influence all levels of organization of the importance of a focus on both discrete performance measurements and of customer sentiment, and the need to incorporate both in the services offered.Technical aptitude to understand network, cloud, and end user device infrastructure service delivery.Experience with defining, managing, and reporting on services metrics both objectives and subjective measurements (i.e. Service Levels and Customer Satisfaction)Minimum Secret, TS preferred Salary Minimum: $106,038.40 Salary Maximum:$226,678.40 The estimate displayed represents the typical salary range for this position, and is just one component of Perspecta's total compensation package for employees. Other rewards may include annual bonuses, short- and long-term incentives, and program-specific awards. In addition, Perspecta provides a variety of benefits to employees. About PerspectaWhat matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sector-from investigative services and IT strategy to systems work and next-generation engineering.Our promise is simple: never stop solving our nation's most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to do just that, as a partner of choice across the entire sector.Perspecta is anAA/EEOEmployer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.As a government contractor, Perspecta abides by the following provisionPay Transparency Nondiscrimination ProvisionThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of the other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).
Vacancy expired!
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