07 Mar
Help Desk Lead (TS/SCI clearance)
Vacancy expired!
- Lead a team of help desk technicians providing end user technical support for a variety of issues related to desktops, laptops, and mobile devices.
- Serve as the primary service desk point of contact for executive customer support to ensure immediate attention and support to AFOSI senior leadership for service requests and issues.
- Provide mobile device support, including the administration of user accounts, device policy, troubleshooting and problem resolution, device issuance and replacement.
- Work with government management to approve requests regarding activation/reactivation of lines, change plans, adding services, or ordering new equipment.
- 7+ years experience in the IT field including significant experience managing and supporting service desk operations and customer support functions.
- Bachelor’s degree in a related field desired.
- Must be certified at IAT Level II (Security+ or other certification satisfying DoD 8570 certification requirements).
- ITIL certification desired.
- Experience providing executive and VIP service desk support.
- Experience managing ticket resolution ITSM, such as Remedy.
- Experience with mobile device management, including handling mobile device requests in accordance with AF policies, issuing devices, administering accounts, and troubleshooting mobile devices.
- Experience with Blackberry devices and Blackberry Unified Endpoint Management software on mobile devices.
- Must have outstanding customer service and communications skills and ability to interact professionally within all levels of an organization.
- Must be a and hold a current Top Secret clearance.
Vacancy expired!