Software Engineer, Lifecycle Help

Job Description

Merchants engage withthe Lifecycle Help Team to provide them the right solutions at the right time to ensure they continue to be successful with their business.

As a software engineer on this team, you'll be a part of evolving our support products for Square's millions of merchants. We leverage experimentation, personalization, recommendation relevancy, and more to ensure that we route sellers to the right help experiences at the right time according to their unique needs. We must do this with technical sustainability and scale in mind for our merchants and teams at Square to benefit from our work.

You will:

• Work and build the self-service help platform through various applications

• Collaborate with and support stakeholder teams that make use of the platform

• Identify and explore ways to improve application architecture, testing, and build pipeline

• Continually seek to optimize and improve the seller experience

Qualifications

You’ll need to:

• Be proficient in building web apps and large-scale applications

• Build with modern JavaScript and front-end frameworks and server-side technologies

• Develop product infrastructure and web services

• Work in a collaborative environment and partner with other cross-disciplinary teams to achieve optimal results.

Technologies we use and teach:

• ES6 JavaScript

• Ember

• SCSS

• Ruby on Rails

• Java

• React

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)squareup.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.