Systems Administrator

Description of Duties (primary & secondary) % of TotalWork Effort:Desktop Support 10%Tier 2 Support 10%User Account Management 70%New Hardware Implementation 10%Must be able to lift at least 50 Pounds.Required Skills:4 Years of Customer Service Experience (In-person and over the phone) 3 years of New User account creations • Active Directory • Exchange• VPN Account• Applications Accounts• NTFS File Share PermissionsAdvance Application experience (Microsoft Office 365 Products, Adobe Products, CADD products, etc.)Advance Application Troubleshooting (Microsoft Office 365 Products, Adobe Products, CADD products, etc.)Ticket Management (Remedy, ServiceNow)Remote Administration experience Hardware DeploymentiOS Deployment, Maintenance and Support (iPhone, iPad, etc.) Cisco TelephonyWebEx Setup Video ConferencingActive Directory Management • ADUC/RSAT Some Network Troubleshooting