09 Mar
Helpdesk Support Representative
Vacancy expired!
- Responsible for resolving customer inquiries by using the tools provided to services the customer quickly, efficiently and thoroughly.
- Prompt response to questions from CVS store employees by troubleshooting, diagnosing, resolving problems and overall store support and installations.
- Document problems accurately and succinctly in the appropriate support tools provided.
- Maintain knowledge with accurate and up to date information relating to current policies, procedures and troubleshooting techniques.
- A minimum of 6 months related work experience required, ideally in a call center, technical or customer service related role 1 to 2 years experience working in a service oriented call center, Associate or Technical degree preferred,
- High School Diploma or GED required
- Must demonstrate analytical, problem solving and interpersonal skills
- Must have excellent Customer Service skills
- Must have competent PC skills, proficiency in MS Office required,
- Must have excellent verbal and listening communication skills Must have excellent writing skills
- Able to work in a flexible 24/7 work environment, preferred
- High School/ GED required, preferred candidates with some post high school or technical schooling
Vacancy expired!