11 Mar
Desktop Support Specialist
Georgia, Eatonton , 31024 Eatonton USA

Vacancy expired!

This is a 2 month contract position with an immediate start date!

JOB OVERVIEWThe Associate Engineer, Desktop Services role is responsible for supporting, maintaining, and communicating with End-Users and support teams. This role combines exceptional customer service skills, strong technical skills and a fun environment while partnering closely with our Distribution Center team in Georgia, along with other teams throughout. This is a position that will work closely with all technology aspects of our Distribution Center, including Pick/Pack, Returns, QA and shipping departments. The ideal candidate must have an analytical and growth mindset, along with knowledge of distribution processes.

DUTIES AND RESPONSIBILITIES
  • Working closely with the Distribution Center, Desktop Architecture, Engineering teams, Service Desk and Provisioning teams to name a few. You will also escalate issues when necessary and work as the mediator between the End User and various Teams.
  • Troubleshoot, support and maintain corporate End User computing devices such as Windows/Mac OSX computers, printers, pack stations, handheld scanners and their operating systems, configurations, security policies and supported applications.
  • Submit tickets with Konica/Minolta/Zebra/TRG for production printers and warehouse copiers.
  • End user training on devices and software when/where applicable.
  • Provide other technology support when needed, including but not limited to: maintaining the warehouse network, installing and maintaining servers, resolving any issues regarding shipping servers/PC’s, maintain network UPS devices, and terminating/repair of network cable connections when needed.
  • Provide support of all warehouse operations.
  • End-User onboarding/off-boarding.
  • Documentation of procedures, maintenance schedules, and training resources.
  • Act as Champion of desktop computing standards and information security policies and standards related to desktop computing.
  • May be on-call for issues that happen off hours.
  • Assist in supporting company objectives and strategies for meeting future hardware, corporate technology, and support needs.

QUALIFICATIONS
  • 4 Year Degree or Related work experience preferred.
  • Experience using remote troubleshooting tools such as LogMeIn and SCCM.
  • A working knowledge of O365, Active Directory, Group Policy, DNS, DHCP, Jira, AS400.
  • Exceptional Customer Service Skills.
  • Analytical and growth mindset, independent thinker, and strong problem solver
  • Strong written and verbal communication skills, experience writing technical support and end user documentation.
  • Extensive hands-on equipment support and troubleshooting experience with desktops, laptops, printers, or other IT equipment.

Vacancy expired!


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