Desktop Support Spec

Our client, a leading provider of computing, applications management, IT procurement, network, and telecommunications services to public organizations, is looking to hire a Desktop Support Specialist.Key Responsibilities and Requirements. Provides first and second level support for to desktop PCs and Printers within client facilities. . This support is usually Deskside or on-site support. Emphasis is on troubleshooting PC operating systems and investigating hardware/software problems to locate and correct malfunction. . Ideal candidate must have proven experience:. Configuring and networking desktop computers. Troubleshoot, diagnose and resolve issues with PC and other End Point Devices. Strong Customer Service. Strong attention to Detail regarding Documentation and other knowledge base article creation . Strong knowledge of Software and OS deployment tools. Ability to read and understand Powershell. Working with Hardware and Software Vendors on procurement tickets / projects. Self Motivated. Network problems at this level are more complex requiring the incumbent to probe for information when the nature and cause of the problem is unclear and the solution is not obvious. . Candidate should have had some prior experience with ticketing systems Candidate should have proven ability of working independently to resolve issues on multiple sites Travel may be throughout the State of DE using private vehicleWho is Calance?Calance is a global IT company with operations in the United States, Canada and India. Over the years, Calance has grown organically and has acquired numerous successful IT Services firms along the way. As a result, the company today is a mix of diverse cultures, talents and expertise that collaborate globally to bring our best capabilities and thinking to clients. Calance also offers benefits which includes Medical, Dental, Vision care and 401K.Calance - the place to grow.www.calance.com