16 Mar
Customer Service Representative
California, Azusa , 91702 Azusa USA

Vacancy expired!

HI,I have job requirement for you as

Customer Service Rep- in below location. Let me know if you are interested for this

Customer Service

3 months plus possible extension

Work Location:

1300 Optical DriveAzusaCaliforniaUSA91702

Job no ESSRJP00005110

Description: POSITION PURPOSE: Provide exceptional customer service to all Business Units served by Direct Lens Purchases of Essilor of America. Minimum 2 years call center experience and order management/data entry experience, preferably using Oracle or similar. Primary duties: 1. Process and enter into Order Management system(s) all types of incoming orders-phone, fax, other. 2. Apply necessary customer information for effective and accurate processing of orders, phone and fax. 3. Check inventory status and provide accurate information using Oracle, PKMS, and Web systems. 4. Research customer delivery inquiries and provide proof of deliveries. 5. Communicate and administer Essilor of America policies and procedures, consistent with the business unit(s) being supported. 6. Interaction with both internal and external customers. 9. Utilize corporate tools and software applications to the fullest in order to reach decisions on resolution of customer requests/issues. 10. Maintain an excellent knowledge of new products, services and promotional opportunities in order to best service the customers. Possess highly proficient PC skills (MS Excel, PowerPoint, Word, Outlook and general PC navigation). Strong interpersonal skills which demonstrate flexibility, adaptability and a proven ability to work in a team environment. Ability to work in a confined desktop area for extended periods while managing elements of an open-office environment. Ability to multitask and retain knowledge of extensive line of product and item codes. Must possess ability to multi-task while managing constant interruptions. Demonstrated exceptional customer service skills through verbal communication and interpersonal skills.

Vacancy expired!


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