16 Mar
Help Desk Technician
California, Laderaranch , 92694 Laderaranch USA

Vacancy expired!

Summary:Provides one-on-one and phone-based support to computer users; installs, configures, and troubleshoots computer hardware, software applications and associated networking connectivity.

Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:Associate's degree (A.A or A. S.) from two-year college; or equivalent combination of education and experience. Certification of Windows, Visual Basic, Windows 2012 Server, SQL Server Administration, Networking Essentials, O365, Teams, and MS Office applications.

Essential Duties and Responsibilities:This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor.
  • Ability to add an internal or external peripheral, update system BIOS, replace a hard disk, replace a power supply, replace a keyboard or mouse.
  • Be able to add paper, replace toner, clear paper jams and troubleshoot basic printer problems. Ability to use the Printer Administration to manage printers, jobs, and user rights to print.
  • Be able to follow written instructions to install and perform basic configuration of a workstation running Windows 10. The ability to install service packs or application updates.
  • Ability to configure a DHCP client or static IP address. Ability to perform basic TCP/IP troubleshooting with the standard IP tools such as Ping, Trace Route, and IP configuration.
  • Be able to trouble shoot basic user level issues in Windows 10 such as logon issues, application issues and reading the log files and event viewer.
  • Ability to lock and unlock a user account rest a user’s password assigns user groups and files level security within Active Director. Be able to add and remove users as needed.
  • Be able to add change or delete O365 user profiles as well as the ability to configure a Microsoft Outlook client.
  • Ability to support and maintain Active Directory structure within a multi-domain environment.
  • Be familiar with ticketing platforms (Cherwell, Jira Service Desk) and ITIL methodologies.
  • Must be advanced in these applications:
  • Microsoft Word: Creating a document; saving files; editing text; undo and redo; moving and copying text; shortcut menus; drag and drop; check spelling; autocorrect; previewing and printing; formatting text; format painter; bullets and numbering; finding and replacing; setting tabs; columns; using help; page breaks; headers an footers Tables; working with tables; table presentations; autotext; borders and shading; paragraph styles; envelopes; mailing labels; character styles; wizards; lists; styles; addresses and logos; checking grammar; thesaurus. Working with styles; organizer and templates; form letters; mail merge; data sources.
  • Microsoft Excel: Entering labels and formulas; formatting; improving appearances; making changes; inserting/deleting rows; spellchecker; printing and previewing; calculating dates; calculate answers Autofill lists; drag and drop; sorting; multiple sorts; modifying toolbar; advanced printing; defining names; creating charts; formatting charts; printing charts borders and shapes; group editing; creating templates; autosum; protecting a worksheet; linking worksheets; consolidating data; text boxes; unlock cells.
  • Microsoft PowerPoint: View a presentation; create slides; promoting/demoting; outline view; bullets and numbering; graphs; copying slides; transitions effects; hiding slides; writing on slides; slide sorter; slide master; using templates; clip art; autocontent wizard; add speakers notes; spelling; printing; automatic transition; create on-screen show.
  • Soft Skills: Record keeping skills are very important. Help desk staff members are required to keep records of all the calls they handle as well as tracking all of the company computer assets as well as parts and supplies. Proper phone skills are a must; 75% of the helpdesk person’s time will be spent on the phone working with users. Other skills include strong troubleshooting, willingness to learn new skills and the physical ability to lift and carry computers.
  • Other Competencies:
    • Ethical stewardship, results oriented, teamwork, problem solving, interpersonal skills, functional expertise

    Vacancy expired!


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