17 Mar
IT Support Specialist
Vacancy expired!
- Work in an environment in which technicians will be motivated to provide best-in-class customer service.
- Experience with workstation hardware, operating systems, applications, printers, mobile devices, networking, Mac and Mac-specific software, and Mac imaging.
- Strong application troubleshooting skills
- Advanced Knowledge and understanding of video conferencing equipment and usage.
- Document processes to shift to desktop support teams and/or the Global Service Desk.
- Understanding of basic network protocols including TCP/IP, UDP, DNS, SMTP, SNMP, HTTP, HTTPS, as well as network hardware.
- Provide executive-level support, locally and in a remote environment.
- Windows 10, Mac OS, iOS & Android mobile OS.
- Understanding of current hardware standards and future hardware releases.
- Experience with some or all of the following: MS Office Suite, MS Visual Studio, Zoom, Oracle, Adobe Suite, Cisco VPN, Cisco Telepresence, Virtual Machines, Data Encryption, Python, Slack, etc.
- Knowledge of some or all the following: Active Directory, SCCM, JAMF Casper Suite/JAMF Pro, Windows Server 2012/2016.
- Strong hardware and software troubleshooting skills in a fast-paced environment required.
- Knowledge of supporting large meetings/Zoom webinars and managing them.
- Must be able to lift 50 lbs
Vacancy expired!