17 Mar
Technical Solutions Engineer
Vacancy expired!
- 2+ years’ experience interacting with customers in a software support environment for an application(s) other than a MS product(s)
- Must have Permanent Right to Work in the United States
- Must live in Davis/Sacramento or surrounding area
- Must be able to pass a background check
- Strong customer service, problem solving, technology skills with strong writing skills
- Intermediate proficiency in the following technologies: MS Windows, MS Office
- Able to multi-task while listening to or chatting with the customer, documenting in the Case Management system, and/ or researching the solution to the caller’s issue
- General knowledge of industry principles
- Read and analyze application logs
- Proficient in Internet related applications such as E-Mail and FTP clients and Web Browsers
- Ability to be flexible with scheduled work hours in a 24x7x365 environment depending on business needs
- Basic database skills to write and work with simple queries
- Excellent communication: ability to clearly and effectively communicate
- Ability to develop good relationships with customers
- Bachelor of Science degree in computer science or Computer Software development or related discipline; or 3+ years’ experience in computer science or computer software related discipline.
Vacancy expired!