ServiceNow Business Analyst

Title: ServiceNow Business AnalystContract: 6 months (possible extension)Remote Opportunity (within US) Start Date: ASAPNo C2C/Corp-to-CorpMust be authorized to work in US without restriction or sponsorshipResponsibilities: Assists in supporting the ServiceNow platform. Takes escalated issues, performs problem analysis, and resolves or refers to specialized expert as needed Assists in gathering of business and system requirements for ServiceNow requests and building or updating catalog items, support request forms, or ServiceNow reports Perform testing of ServiceNow upgrades and patching, including planning, conducting and documenting results of testing May develop instructional materials, training and job aids in the form of Knowledge Base ArticlesSkills: Bachelor's degree and three years relevant experience or a combination of education and relevant experience. 1-3 years' experience as part of a tier 1/tier 2 Service Desk Knowledge of ServiceNow capabilities, business processes, and workflow Experience configuring and troubleshooting the ServiceNow platform Skill in conducting interviews Excellent communication skills, both written and verbal, including the ability to bridge functional and technical resources by communicating effectively with individuals of varying systems expertise and business needs Strong listening, negotiation and conflict resolution skills Ability to maintain good customer relations with clients Knowledge of ITIL conceptsWorking Conditions: May require extended hours and weekendsWork Standards: Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations Promote Culture of Safety: Demonstrates a commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned