Ocean Export Customer Service Agent

Job Description

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within theOcean ExportDepartment.

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operating system
• Track and traceshipments as required
• Utilize Process Monitors andWorkflows on daily basis
• Ensure timely movement and delivery of freight to customers
• Ensure documents are timely sent to customer or broker for customs purposes
• Ensure accurate and timely client invoicing
• Interact with our customers in arranging theirshipments, exceedingcustomer service expectations
• Contribute to maintain strong relationships with suppliers (steamship lines, trucking companies, and others)
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
• Ensure all customers' standard operating procedures are followed and updated
• Meet KPI standards, as per the company procedures
• Overseas communications, timely responses to emails and requests (internal and external)

Qualifications

• Customer Service: 6 months to 1 yearexperience and/or training; or equivalent combination of education and experience
• Understanding oftransportation documentation and termsis a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Strong desire to learn
• Good computer skills (Excel, Word, PowerPoint)
• Fluent in English

Additional Information

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.