20 Mar
SR Field Service Engineer
Vacancy expired!
- You’ll become a Full Time Employee working 40hrs per week minimally
- You’ll earn $26.50/hour
- We’ll provide a wide range of medical benefits, employee resources and strategic discount alliances. These benefits include co-pay medical benefits, company matching 401K, Choice Time Off, Long-Term and Short-Term Disability Insurance, Life Insurance, and other ancillary benefits.
- Resolve customer technical issues in a timely fashion in order to maintain their satisfaction
- Provide on-site support for deployment and security remediation functions
- Identify, analyze, and repair product failures
- Order and replace parts as needed
- Gather analyze, and report end-user support trends
- Provide desktop, application, and network application incident resolution
- Manage user installation and relocations requests
- Conduct scheduled and random electronic inventories
- Assist in receiving and receipting property
- Ensure laptops are properly encrypted; Encrypt laptops discovered without encryption
- Provide password recovery for encrypted device
- Assist in setting up presentation devices and Video Conference units
- Assist users with mobile communication devices (mobile phones, broadband cards, Blackberrys, and laptops) with incident support tickets
- Provide remote support services for telework/home users
- Identify and resolve hardware incidents and service requests of a consumable part
- Position is only open to s
- Before beginning employment, you must pass a Federal Background Investigation
- We’d like for you to have an associate degree in a related field of study such as Computer Networking; Additional experience may substitute for the degree
- Although not required it would be nice if you obtained an industry recognized certificate such as CompTIA A+ or Network +
Vacancy expired!