20 Mar
Implementation Consultant, Sr.
Michigan, Remote 00000 Remote USA

Vacancy expired!

Who we are For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia. Work closely with Clients and Stefanini Service Delivery teams to implement and manage User Experience Management (UEM) tools for the benefit of our customers.Work with the Client and Stefanini teams to routinely analyze UEM data to determine proactive actions which can be taken to improve User Experience for the customer's user population.Work with the Client and Stefanini teams to routinely analyze UEM data to determine opportunities to create automation which can be taken to improve User Experience for the customer's user population.Develop and implement real world functioning automation through the use of UEM tools, scripting and teamwork.Develops Operations reports and provides analysis of delivery and quality performance.Performs analysis by creating reports, charts, and graphs of findings in support of business operations.Analyze and report on UEM data as needed for ad hoc requests.Delivers work according to timelines, meeting tight deadlines while working on multiple, simultaneous tasks.Works on a shifting basis, working extra hours as necessary to ensure work is completed according to agree upon deadlines and quality standards.Coordinates with other departments as needed.Assists with presales activities as needed : supplementing RFP response efforts, presentation of concepts and capabilities of UEM concepts, providing vision and balancing that with deliverable reality.Carries out other related functions that may be assigned from time to time.Abides by the company policies and rules and act in a professional manner.Act as interface between the client and Stefanini.Recommend and implement changes to operational processes and practices.Ability to lead and manage projects. What you"ll get Work with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we"re different Brazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making; Take a look for yourselfHere's one of our own, talking about the culture, space and growth opportunities: https://www.youtube.com/watch?v=j8O37KNINdYGraduate of a 4-year course preferably.4+ years" professional experienceAbility to analyze and interpret data, identify solutions, exercise independent judgment.Understanding of database tools and languages.3-5 years of hands on experience with UEM tools in client production environments (for example Systrack, NexThink or Aternity)Excellent numerical ability.Knowledge of and advanced skill in using personal computers and their applications such as MS Excel, MS Word, MS Access, and other basic programs such as the use of internet and computer-based communication tools.Good listening skills and ability to take detailed work instructions.Keen attention to details.Ability to organize work and prioritize tasks.Good verbal and written communications skills in English.Trustworthy, honest, and cautious in handling sensitive information and documents and has proven personal and professional integrity.Ability to work independently or with minimum supervision.Open to feedback and constructive criticisms.Excellent attendance record.Patience and flexibility in responding to frequently changing requirements and/or management styles.Good interpersonal skills and the ability to work with diverse groups of people throughout all levels of the organization.

Vacancy expired!


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