23 Mar
PC Platform / Driver Engineer
Vacancy expired!
Find out why eXcell is the employer of choice for contractors! Join eXcell and enjoy our generous employee benefits! PC Platform / Driver Engineering - Mid to ExpertQualifications:
- Ability to manage drivers and firmware release patching in the environment by adopting the ones having the least failure rate
- Update driver detection from a variety of sources through continual monitoring of the system as a whole; these can be self-detection /monitoring, or from outside companies, business units, or other teams
- Update frequency can be at least once a year, efficiently handle multiple platform drivers update as one patch package to limit disruption and reboots for end users
- Drive the fault rates as low as possible and let those versions remain for at least 12 months if possible
- Expected to own the lower level stack of the PCs for all models supported in the environment (typically 40+ models)
- Provide updated driver release from OEM or client site if available to resolve the issue
- Proactively check for the need to make a change in the environment from a variety of data points, assessing the risks / tradeoffs of that change, prioritizing, and driving the release of fix most needed
- Drive KPIs for respective domain
- Handling tickets at level 5 for closure by reaching out to the end user, troubleshooting the issue, and provide the solution
- Work with multiple stakeholders such as site supervisors, Packaging team, Deployment team, Build Team, etc. to maintain the environment supported by client IT
- Monitoring day-to-day performance of tech systems
- Diagnosing, debugging, and troubleshooting tech problems
- Manage allowable fault rates on the platform as per client standards
- Determine and monitor the overall performance of the platform / driver using client provided tools
- Perform root cause analysis based on event logs and crash dumps
- Minimize degradation of performance by working with the vendor to improve performance with their driver stack
- Monitor hardware failure rates for all devices in the environment
- Define KPIs needed for Health and Validation team to measure
- Smoke Test Potential Driver Candidates for release and analyzing the potential impacts to performance
- Follow the defined process for driver and firmware releases
- Analyze driver advisories for impacts to the PC fleet
- Troubleshoot and close the tickets raised by the end users within the SLA period
- Strong PC troubleshooting skills - troubleshooting on desktops / laptops in case of issues with various components and drivers
- Exposure in any or multiple domains such as WLAN, Graphics, Firmware, BIOS, and drivers, etc.
- Expertise in troubleshooting the driver / firmware / hardware issues
- Example: Wireless, LAN, Serial I/O, Graphics, Audio, Fingerprint reader, Mouse, Keyboard, Blue Tooth, Camera, RST (Storage), Client Chipset, Management Engines drivers, BIOS, etc.
- Knowledge of Thunderbolt docking Stations and addressing new issues
- Strong understanding of Windows Internals - Win 10
- General PC Architecture, OS Architecture, Firmware, and Driver Architecture / Framework
- Experience to analyze BSODs & USDs
- Ability to read and analyze Event Viewer logs
- Ability to use available Microsoft and 3rd party tools to analyze PC failures and performance issues
- Troubleshoot and analyze complex issues and determine root cause
- Domain knowledge: WLAN Network Protocols, Audio, Graphics Standards, and Firmware / CSME / TPM
- Knowledge to drive Health KPIs and validation metric definitions
- Ability to identify, assess, and drive implementation of changes to the drivers and Firmware deployed in the environment
- Knowledge of Windows Performance tools
- Strong verbal and written communication skills, with the ability to create clear and concise documentation
- Ability to communicate by telephone, email, or face to face
- Platform hardware maintenance skills
- Travel may be required as per the job requirements
- Expertise in Sysinternals suite
- Very good in using tools Wind DBG and Performance Analyzer
- Understanding of Windows Panther Logs
- Windows Telemetry
- Attention to detail, customer orientation, and influencing
- Strong communications / networking
- Willingness to continually learn new products and technologies
Vacancy expired!