Office 365 Administrator Partial Remote

Office 365 Administrator Partial RemoteThe ideal candidate should be an IT specialist with Microsoft Office 365 expertise who is ready to join a fast-paced environment. The Office 365 Administrator will be proficient in Office 365 services & application support and have a strong administrative knowledge of the applications available in Office 365, including Exchange Online, MS Teams, OneDrive, Sharepoint and Microsoft Endpoint Manager (Intune). Must have experience managing Active Directory accounts and provisioning/deprovisioning accounts in Azure AD. Familiarity with Otka Single Sign-On and multifactor authentication highly desirable.DUTIES & RESPONSIBILITIES

• Administrator will lead the technical aspects of design and management efforts for Microsoft Office 365, Azure Active Directory and Microsoft Endpoint Manager (Intune).
• Provide Office 365 support to your coworkers, help configure and manage cloud Services, also serve as liaison between Cloud Service Provider Technical Support and the Office 365 user base.
• Provide a timely response to incidents and service requests received in service request system adhering to established performance metrics/service level agreements (SLAs).
• Focus on system monitoring for sustained periods, actively mitigating threats to service availability.
• Follow SOPs and guidelines and provide input for improvement.
• Provide Incident resolution for system issues related to account management, email, instant messaging, OneDrive file storage, Sharepoint, MS Teams collaboration and related applications in Office 365 suite.
• Complete configuration changes as scheduled following change control process.
• Manage major incidents by reporting and escalating according to documented guidelines.
• Document and report all service interruptions in Salesforce Service Cloud ITSM system.
• Reply to all support communications related to email, instant messaging, and associated Office 365 applications in a timely manner.
• Resolve and document ticket escalations received from junior staff members.

• Bachelor’s Degree or equivalent education and/or work experience.
• 4+ years direct work experience administering Office 365.
• Account management lifecycle for Azure AD and Active Directory.
• Experience administering Windows Server 2008R2 and above.
• Familiarity with identity management solutions such as Okta and multi-factor authentication.
• Strong analytical and problem-solving skills, with ability to manage ongoing projects and deadlines.
• Ability to work successfully in a team environment and independently.