Property Manager

GENERAL DESCRIPTION: Ensure the operations of the property(ies) in assigned area of oversight are in compliance with the standards and expectations of Operational Excellence, other stated guidelines of Mercy Housing Management Group (MHM), and Mercy Housing. Complete all reasonable work-related directives given by supervisor and above. Responsible for ensuring the completion of all property management site-level activities with site-level staff and other Mercy Housing-related departments to ensure that the Essential Functions are met on a regular and consistent basis.

I. QUALIFICATIONS:

Education:

High school diploma or equivalent required. Professional certification in property or affordable housing management preferred.

Experience:

Minimum 2 years of administrative, accounting, customer service, and/or supervisory experience preferred. Previous housing or property management experience including HUD, Low Income Tax Credits, Rural Housing, and Tax-Exempt Bond properties preferred. Working knowledge of applicable local and federal housing laws, including Fair Housing and Landlord and Tenant laws. Experience being accountable for financials.

Job Type:

Hourly

Abilities:

· Relate well to people from diverse backgrounds.

· Comprehend and communicate in the English language both orally and in writing.

· Interpret and understand financial information generated from property management software reports.

· Legally operate a motor vehicle (valid driver’s license).

· Work in a collaborative manner and in a team environment.

· Travel occasionally

· Proficient with Microsoft Office

· Treat a variety of people with respect and compassion.

· Represent Mercy Housing in a professional manner at all times

· Understand and commit to the Mission and Values of Mercy Housing.

II. ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES

The objectives and primary examples from the Operational Excellence (OE) system of MHM are outlined as follows:

Financial Results

Ensures that rent collection procedures are followed and benchmarks are achieved.

Ensures that occupancy levels are at budgeted levels and higher, where possible.

Ensures that the rents allowed under the regulatory programs are being achieved, where possible.

Ensures that property budgets are followed and achieved, where possible.

Ensures that property expenses are regularly reviewed and effectively managed to adhere to budgeted guidelines.

Ensures that the Controllable Net Operating Income is achieved and exceeded, where possible.

Property Standards

Ensures that all regulatory compliance requirements, including file compliance, recertifications, interim recertifications, and appropriate documentation, are followed, monitored, and completed.

Ensures that physical guidelines are achieved at each property, in accordance with expectations of ownership and/or Operational Excellence.

Ensures the adherence to the preventative maintenance schedule established for assigned property(ies).

Implements and maintains environmentally-responsible guidelines as outlined by ownership.

Work Environment/LEADERSHIP DEVELOPMENT

Ensures the day to day management of site-level staff in accordance with expectations of ownership and/or Operational Excellence.

Ensures that positive, collaborative internal and external relationships are fostered and maintained and that requests are responded to in a timely manner.

Ensures that site-level staff receive/participate in necessary educational requirements.

Ensures understanding and effective use of property management, accounting, and personnel-related software, instructing staff on proper usage, as necessary.

Ensures the effective communication and understanding of the organization’s stated recognition and bonus programs with site-level staff.

Monitors and enforces guidelines as outlined in the Injury and Illness Prevention Plan.

Customer Service

Ensures that resident concerns are appropriately addressed in a timely manner.

Ensures the delivery of great customer service to residents.

Ensures an effective partnership with Resident Services and/or third party service agencies to meet the ownership’s service objectives at each location, where applicable. Where there is a direct reporting relationship of Resident Services staff to the Property Manager, provides effective supervision of employees and applicable programs.

In conjunction with Resident Services, effectively conducts regularly-scheduled resident meetings.

Follows and enforces all fair housing and local landlord and tenant laws and regulations.

Participates in appropriate community and neighborhood meetings.

May perform other duties in the categories above as assigned.

B. AMERICANS WITH DISABILITIES ACT (ADA) REQUIREMENTS

Physical: Must be able to push/pull object less than 30 pounds, walk, climb stairs and enter/exit buildings that are under construction, occasionally, without normal ingress/egress available.

Sensory: Ability to read fine print on documents. Able to speak clearly and make self understood, while also understanding others using the English language.

Cognitive: Ability to understand and relate to concepts behind specific ideas and remember multiple tasks/assignments given to others over a period of days. Able to concentrate on moderate detail in both office and field with moderate interruption. Able to attend task/function for more than 60 minutes at a time.

Environment: Exposure to different climates. Exposure to dust, dirt, air particles, and hazardous materials common to residential construction sites.

Equipment: Ability to properly operate computers, fax, telephone.

III. OTHER FUNCTIONS

1. Other duties as assigned.