26 Mar
Help Desk Technician III
California, Placerville , 95667 Placerville USA

Vacancy expired!

Apply online at https://www.edjoin.org/Home/DistrictJobPosting/1366767Application Deadline: 3/17/2021This recruitment will be used to form an eligibility list. The eligibility list will be active for a period of six (6) months and will be utilized to fill current and future vacancies in this classification.Job Purpose Statement: Under general supervision of the Director of Information Technology, position is responsible for providing technical support for staff and students in a call center environment. Primary responsibility is user technical support and customer service utilizing phone, email, and ticketing system. Be present and visible in the Help Desk area and available to users requiring technical assistance. Assisting staff and students with setup, configuration, and maintenance of technology equipment and software. Guides staff regarding the use of a broad range of products, offerings, and services. Creates and manages employee accounts to authenticate to systems. Provides identification, prioritization, and resolution of problems following well-defined guidelines and procedures.Job requirements - Qualifications:Education: High school diploma or equivalent. Education at a level to demonstrate the ability to perform the duties and responsibilities as described.Experience: One year of increasingly responsible computer applications and systems analysis experience in a help desk environment. Experience in carrying out the duties and responsibilities of the class or experience in maintaining and repairing audio visual and computer components. Demonstrated competency in systems documentation. A-1 computer certification highly desirable. EOE/SP4110

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