Part-time Live Support Assistant

Part-time Live Support Assistant

Our professional well-established Medico-legal Group is seeking a Live-Support Assistant to travel to locations to assist physicians in completing Medico-legal Evaluations throughout California. Useful work experience/qualifications preferably would include direct experience in the mental health field as a clinician and/or in the field of Workers Compensation; however, is not required. This is a part-time independent contractor position. The perfect candidate will be able to commute to appointments as scheduled. The ideal candidate needs to be flexible in terms of scheduling which will be random and sporadic.

Our physicians work as QMEs (Qualified Medical Examiners) performing Workers Compensation Evaluations. Examiners travel between each office, evaluating applicants who may have medical injuries resulting from their accidents at work or other events. The contractor will be working alongside the physician during these in-office evaluations. In essence, we need a strong, take-initiative individual to "run the office" by administrating the appointment. Strong communication skills are absolutely essential for this position.

Essential duties include:

1) Arriving 15 minutes prior to first appointment.

2) Setting up office spaces (making sure offices have the correct chair and desk layout, working internet connections, adequate supplies, etc).

3) Maintaining poise and pleasant demeanor as there is the potential to be working with applicants who may have medical injuries.

4) Informing the doctor of applicant's arrival.

5) Working with applicant and possibly their translator as many of our applicants do not speak English as a primary language.

6) Help administer / collect paperwork prior to their meeting with the doctor.

7) Scanning documents into online secure drive.

8) Troubleshooting any number of issues that could potentially arise (i.e. applicant arrives without a translator, internet connectivity issues, etc).

9) Communicating clearly and effectively via email/text/phone.

10) Maintain confidentiality and discretion at all times (maintaining HIPAA compliance).