27 Mar
Technical Support Specialist
Michigan, Livonia , 48150 Livonia USA

Vacancy expired!

We are looking for a strong Technical Support Engineer to provide enterprise-level support to our customers. This technician will provide support via phone, web, email, chat and other channels as required.

Responsibilities:
  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base tech notes and articles
  • Follow the SLA for issues with respect to the severity.

Requirements:
  • A+ Certification or equivalent.
  • Demonstrable skills troubleshooting a wide range of technical problems
  • Strong organizational skills with eye for detail
  • At least 2+ years spent in a help desk environment
  • Excellent written and verbal communication skills

Vacancy expired!


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