27 Mar
Field Services Operations Manager
California, Ranchosantafe , 92067 Ranchosantafe USA

Vacancy expired!

This position manages resources within Desktop, Break/Fix, Tech Caf and Inventory Management team. Oversees support of users with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. Main Responsibilities include: Direct management of resources located in multiple client locations within a specific region All tasks related to managing resources including timesheet management, scheduling, discipline, training and learning, coaching and feedback To ensure all tickets are updated on SNOW and managed properly Daily end-to-end ownership of all FSO tickets for assigned region Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, printers, PDAs, IPhones, and LAN cable drops Hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets To provide infrastructure administration functions Providing on-site cover from 7:00 17:00 hours Mon- Fri as part of a shift arrangement Being prepared to work out of hours when required and to provide out of hours on-call support cover as required Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities Taking ownership of issues through to resolution on all appropriate requests. Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information. Performing asset inventory activities as needed. Trains and orients staff on use of hardware and software. Recommends and / or performs upgrades on systems (Workstations & Printers) to ensure longevity. This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Technical Skills: Must have excellent communication skills both written and verbal Excellent skills in user IT infrastructure Desktops, Laptops, Printers, Handhelds, Smartphone etc Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office Administration experience of MS Active Directory users & groups, policies and management concepts Effective communication in English and local languages is mandatoryBusiness Skills: Ability to interact with customers so as to ensure that the service is polite, efficient and responsive A self-starter with ability to work on their own initiative To work through issues analytically to a successful conclusion Desired Experience: At least 2-3 years of Track Lead experience At least 5-6 years of experience in the field or in a related area required Prior experience on Desktops, Workstations, Notebooks and Printers Collaboration experience including remote control of PCs and video conferencing knowledge Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects /upgrades (workstations) Strong Microsoft Office skills (Outlook, Word, and Excel) Thorough understanding of Outlook's calendaring tool Understanding of Exchange functional accounts and how they are used within Microsoft technologies Strong customer service skills Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels Strong written and verbal communication skills (English and local language) Must be detail oriented and self-motivating Background security check required Additional language skills (English and local language) Experience of managing and leading a geographically and culturally diverse team Candidate must be authorized to work in the U.S. We are unable to sponsor work visas at this time. About HCL HCL Technologies (HCL) empowers global enterprises with technology for the next decade today. HCL s Mode 1-2-3 strategy, through its deep-domain industry expertise, customer-centricity and entrepreneurial culture of ideapreneurship enables businesses to transform into next-gen enterprises.HCL offers its services and products through three lines of business - IT and Business Services (ITBS), Engineering and R&D Services (ERS), and Products & Platforms (P&P). ITBS enables global enterprises to transform their businesses through offerings in areas of Applications, Infrastructure, Digital Process Operations, and next generation digital transformation solutions. ERS offers engineering services and solutions in all aspects of product development and platform engineering while under P&P. HCL provides modernized software products to global clients for their technology and industry specific requirements. Through its cutting-edge co-innovation labs, global delivery capabilities, and broad global network, HCL delivers holistic services in various industry verticals, categorized under Financial Services, Manufacturing, Technology & Services, Telecom & Media, Retail & CPG, Life Sciences, and Healthcare and Public Services.As a leading global technology company, HCL takes pride in its diversity, social responsibility, sustainability, and education initiatives. As of 12 months ending on September 30, 2019, HCL has a consolidated revenue of US9.3 billion and its 147,123 ideapreneurs operate out of 44 countries. For more information, visit www.hcltech.comCandidate must be authorized to work in the U.S. We are unable to sponsor work visas at this time. About HCL HCL Technologies (HCL) empowers global enterprises with technology for the next decade today. HCL s Mode 1-2-3 strategy, through its deep-domain industry expertise, customer-centricity and entrepreneurial culture of ideapreneurship enables businesses to transform into next-gen enterprises.HCL offers its services and products through three lines of business - IT and Business Services (ITBS), Engineering and R&D Services (ERS), and Products & Platforms (P&P). ITBS enables global enterprises to transform their businesses through offerings in areas of Applications, Infrastructure, Digital Process Operations, and next generation digital transformation solutions. ERS offers engineering services and solutions in all aspects of product development and platform engineering while under P&P. HCL provides modernized software products to global clients for their technology and industry specific requirements. Through its cutting-edge co-innovation labs, global delivery capabilities, and broad global network, HCL delivers holistic services in various industry verticals, categorized under Financial Services, Manufacturing, Technology & Services, Telecom & Media, Retail & CPG, Life Sciences, and Healthcare and Public Services.As a leading global technology company, HCL takes pride in its diversity, social responsibility, sustainability, and education initiatives. As of 12 months ending on September 30, 2019, HCL has a consolidated revenue of US9.3 billion and its 147,123 ideapreneurs operate out of 44 countries. For more information, visit www.hcltech.com

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